Marketplace / Ecosystem Partner Account Manager

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Location: London

About the Role

As a Marketplace / Ecosystem Partner Account Manager, you own the end-to-end relationship with third-party service and technology partners (ISVs, integrators, solution providers) that enable JD's marketplace sellers. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams. Your goal: turn these partners into a reliable engine that grows seller success

Key Responsibilities

• Partner & account management: Own the relationship for key ISV/integrator/ecosystem partners; drive commercial negotiation, onboarding, activation and long-term growth.
• Seller enablement: Support newly launched sellers through the onboarding funnel to hit launch targets.
• Commercial growth: Identify and pursue opportunities to grow seller/partner revenue and adoption.
• Cross-functional alignment: Interface with CS, Fulfillment, Seller Ops, Product and R&D — align on who does what for servicing.
• Escalation & trust: Own first-line escalation for partner/seller issues; ensure disputes route to the right track, not left unhandled.
• Reporting: Track onboarding, GMV, seller health metrics and surface risks early.

Requirements

• 3–5 yrs in e-commerce marketplace / seller management / account management (two-sided marketplace preferred).
• Experience with ISV/integrator ecosystems or SaaS partner programs.
• Proven ability to manage key accounts and grow seller/partner revenue.
• Data-driven: translate metrics (GMV, activation, onboarding) into action.
• Excellent communication + stakeholder influence (internal + external).
• English professional working proficiency.
• Cross-functional, self-driven, comfortable in a fast-moving environment.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.