At a Glance
- Tasks: Manage relationships with partners to drive growth and support sellers in a dynamic marketplace.
- Company: Join JD.com, a global leader in technology and supply chain innovation.
- Benefits: Competitive salary, supportive culture, and opportunities for personal and professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
- Why this job: Be part of a team that shapes the future of e-commerce on a global scale.
- Qualifications: 3-5 years in account management or e-commerce, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Who We Are At JD. com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems.
What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers.
Powered by advanced logistics, innovative technology, and a commitment to integrity, JD. com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach JD. com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide.
Today, our teams operate across China, the U.
S., U.
K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate. jd. com/
What We Offer Joining JD. com means becoming part of a company where people, innovation, and impact go hand in hand.
We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters.
With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team You’ll be joining the JD. com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
About the Role
As a Marketplace / Ecosystem Partner Account Manager, you own the end-to-end relationship with third-party service and technology partners (ISVs, integrators, solution providers) that enable JD's marketplace sellers.
You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams.
Your goal: turn these partners into a reliable engine that grows seller success
Key Responsibilities
- Partner & account management: Own the relationship for key ISV/integrator/ecosystem partners; drive commercial negotiation, onboarding, activation and long-term growth.
- Seller enablement: Support newly launched sellers through the onboarding funnel to hit launch targets.
- Commercial growth: Identify and pursue opportunities to grow seller/partner revenue and adoption.
- Cross-functional alignment: Interface with CS, Fulfillment, Seller Ops, Product and R&D — align on who does what for servicing.
- Escalation & trust: Own first-line escalation for partner/seller issues; ensure disputes route to the right track, not left unhandled.
- Reporting: Track onboarding, GMV, seller health metrics and surface risks early.
Requirements
- 3–5 yrs in e-commerce marketplace / seller management / account management (two-sided marketplace preferred).
- Experience with ISV/integrator ecosystems or Saa S partner programs.
- Proven ability to manage key accounts and grow seller/partner revenue.
- Data-driven: translate metrics (GMV, activation, onboarding) into action.
- Excellent communication + stakeholder influence (internal + external).
- English professional working proficiency.
- Cross-functional, self-driven, comfortable in a fast-moving environment.
At JD. com, we’re committed to building a diverse and inclusive workplace where everyone can thrive.
We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
About us
What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses.
Today, JD. com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences.
From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier.
As we continue to grow, so do the opportunities for the people who grow with us.
Our global business
Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders.
From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale.
Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.
So let's do this.
Let's deliver joy.
#J-18808-Ljbffr
Marketplace / Ecosystem Partner Account Manager employer: JINGDONG RETAIL (UK) LIMITED
At Joybuy, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As the European Major Campaigns & Trading Delivery Lead, you will have the opportunity to drive impactful campaigns across diverse markets while benefiting from our commitment to employee growth and development. With a focus on innovation and teamwork, Joybuy offers a unique environment where your contributions are valued, and your career can flourish.
Contact Details:
JINGDONG RETAIL (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace / Ecosystem Partner Account Manager
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at JINGDONG RETAIL (UK) LIMITED as a Marketplace / Ecosystem Partner Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out JINGDONG RETAIL (UK) LIMITED’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Marketplace / Ecosystem Partner Account Manager.
We think you need these skills to ace Marketplace / Ecosystem Partner Account Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at JINGDONG RETAIL (UK) LIMITED, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with JINGDONG RETAIL (UK) LIMITED's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at JINGDONG RETAIL (UK) LIMITED. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at JINGDONG RETAIL (UK) LIMITED
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that JINGDONG RETAIL (UK) LIMITED uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at JINGDONG RETAIL (UK) LIMITED. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
