Trust & Safety Operations Specialist – Marketplace Enforcement in London

At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide.

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters.

You will be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

This is a newly created role within JD Worldwide's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces. The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP.

What you'll do:

• Investigate seller, product, listing and content cases
• Review reports, account information and evidence and apply JD's enforcement policies
• Handle notice-and-action and prohibited or restricted product cases
• Make or implement listing and seller enforcement decisions within defined authority levels
• Review seller evidence, responses and corrective actions
• Support product safety and IP/infringement investigations
• Identify repeat violations, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Contribute case insights to the development of enforcement policies, SOPs and decision guidance
• Escalate complex or high-risk cases appropriately
• Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively

What we're looking for:

• Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field
• Marketplace or e-commerce experience preferred
• Experience reviewing evidence and applying policies, rules or SOPs
• Strong judgment, analytical skills and attention to detail
• Comfortable managing cases at volume and escalating exceptions appropriately
• Experience with marketplace enforcement, product safety or IP is an advantage
• Practical, organised and comfortable working in a fast-moving international environment
• Strong written and spoken English; Mandarin or another European language would be an advantage

You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.