Senior E-commerce Trading & Campaigns Manager (Europe) in London

Joybuy is JD.com’s dedicated retail platform for Europe, operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg. We partner with JD.com to deliver a fast, reliable and enjoyable shopping experience for customers across cross-border e-commerce.

What You Will Do

• Lead pan-European major promotions events: own the end-to-end planning and execution of Joybuy's major commercial campaigns across Europe, ensuring delivery against sales and business objectives.
• Drive campaign merchandising strategy: collaborate with local merchandising teams, cross-border procurement and country operations to define product selection, Hero SKUs, pricing, inventory readiness and promotional mechanics.
• Develop promotional frameworks: design and optimise mechanics such as flash sales, bundles, coupons, tiered promotions and other initiatives to maximise customer engagement and commercial performance.
• Coordinate cross-functional execution: act as the central PMO for major campaigns, track milestones, identify risks, escalate decisions, and ensure accountability across teams.
• Manage campaign performance: monitor KPIs in real time, identify optimisation opportunities and translate insights into recommendations for future events.
• Drive operational excellence: establish project governance, manage timelines, identify risks early and ensure seamless execution across multiple European markets.
• Leverage AI and data: use AI and data-driven insights to improve planning, reporting, performance monitoring and operational efficiency.

What We're Looking For

• Essential: 5-10 years in e-commerce operations, campaign management, or commercial planning (retailer, marketplace, or digital-first brand).
• Deep understanding of e-commerce mechanics: product selection, pricing, promotions, inventory management, and their interactions.
• Proven experience delivering large-scale campaigns end-to-end (e.g., Black Friday, Christmas).
• Strong cross-functional coordination skills across merchandising, procurement, operations, and marketing.
• Deep local insight into UK/European consumer behaviour and e-commerce trends.
• Experience working at an e-commerce platform or marketplace (not agency-side).
• Comfort with ambiguity and fast decision-making.
• AI fluency and proactive use of AI tools in work.
• Owner mindset with accountability and problem-solving initiative.
• Highly organised, detail-oriented, with ability to see the big picture and prioritise.
• Fluent English.

Nice to have: understanding of merchandising/product buying logic; experience across multiple European markets; another European language or Mandarin.

We’re committed to building a diverse and inclusive workplace where everyone can thrive. We are an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Note: This description reflects the responsibilities and requirements for the role and does not imply any guarantees of employment. The company reserves the right to modify duties and responsibilities at any time.