Business Operations (seller education and content) in London

About the Team

You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Own seller education and content development across the international marketplace, supporting seller onboarding, activation, and growth.
• Build and continuously improve the seller education framework, including onboarding materials, operational guidelines, and growth playbooks.
• Develop scalable, high-quality content across formats (guides, tutorials, training materials, webinars) to support different seller segments and programs.
• Translate platform policies, product features, and category strategies into clear and actionable seller-facing content.
• Partner with Category, Product, Operations, and Marketing teams to align education content with business priorities and key initiatives.
• Support key seller programs and campaigns with targeted education materials to improve seller participation and execution quality.
• Leverage data and seller feedback to evaluate content effectiveness and continuously optimize education strategies.
• Manage bilingual content development (English and Chinese) to support global sellers and ensure consistency across regions.

Qualifications

• Experience in cross-border e-commerce, marketplace operations, seller education, or related functions.
• Strong understanding of marketplace seller lifecycle, including onboarding, activation, and growth levers.
• Proven experience in building structured content or training systems for external users (e.g., sellers, merchants, partners).
• Ability to translate complex operational processes or product capabilities into clear, structured content.
• Strong cross-functional collaboration skills, with experience working with Product, Category, or Operations teams.
• Data-driven mindset, with the ability to use metrics and feedback to improve content effectiveness.
• Fluent in both English and Chinese, with the ability to independently create and manage bilingual content.

Equal Opportunity Employer

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.