At a Glance
- Tasks: Create engaging content to educate and support sellers in a dynamic marketplace.
- Company: Join JD.com, a leader in e-commerce with a focus on collaboration and quality.
- Benefits: Competitive pay, diverse workplace, and opportunities for personal growth.
- Other info: Bilingual candidates (English and Chinese) are highly valued.
- Why this job: Make a real impact by helping sellers thrive in a fast-paced environment.
- Qualifications: Experience in e-commerce and strong content creation skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Key Responsibilities
- Own seller education and content development across the international marketplace, supporting seller onboarding, activation, and growth.
- Build and continuously improve the seller education framework, including onboarding materials, operational guidelines, and growth playbooks.
- Develop scalable, high-quality content across formats (guides, tutorials, training materials, webinars) to support different seller segments and programs.
- Translate platform policies, product features, and category strategies into clear and actionable seller-facing content.
- Partner with Category, Product, Operations, and Marketing teams to align education content with business priorities and key initiatives.
- Support key seller programs and campaigns with targeted education materials to improve seller participation and execution quality.
- Leverage data and seller feedback to evaluate content effectiveness and continuously optimize education strategies.
- Manage bilingual content development (English and Chinese) to support global sellers and ensure consistency across regions.
Qualifications
- Experience in cross-border e-commerce, marketplace operations, seller education, or related functions.
- Strong understanding of marketplace seller lifecycle, including onboarding, activation, and growth levers.
- Proven experience in building structured content or training systems for external users (e.g., sellers, merchants, partners).
- Ability to translate complex operational processes or product capabilities into clear, structured content.
- Strong cross-functional collaboration skills, with experience working with Product, Category, or Operations teams.
- Data-driven mindset, with the ability to use metrics and feedback to improve content effectiveness.
- Fluent in both English and Chinese, with the ability to independently create and manage bilingual content.
Equal Opportunity Employer
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Business Operations (seller education and content) employer: JINGDONG RETAIL (UK) LIMITED
At JD.com, we pride ourselves on fostering a collaborative and inclusive work environment that empowers our employees to take ownership of their roles. As part of our dynamic team, you'll have access to extensive growth opportunities, a commitment to high-quality results, and the chance to develop impactful educational content for sellers in a fast-paced international marketplace. Join us in shaping the future of e-commerce while enjoying the benefits of a diverse workplace that values every individual's contribution.
Contact Details:
JINGDONG RETAIL (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations (seller education and content)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JD.com. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to seller education and content development. We recommend using the STAR method to structure your answers – it really helps to showcase your experience!
✨Tip Number 3
Showcase your creativity! When discussing your past projects, highlight how you’ve developed engaging content or training materials. This is your chance to shine and demonstrate your understanding of seller needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Operations (seller education and content)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in seller education and content development, and show us how you can contribute to our team at JD.com.
Showcase Your Collaboration Skills:We love teamwork! In your application, mention any cross-functional projects you've worked on. This will help us see how you can partner with different teams to create impactful seller education materials.
Be Data-Driven:Since we value a data-driven mindset, include examples of how you've used metrics or feedback to improve content effectiveness in your previous roles. This will demonstrate your ability to optimise strategies based on real insights.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JINGDONG RETAIL (UK) LIMITED
✨Know Your Stuff
Make sure you understand the ins and outs of seller education and content development. Brush up on cross-border e-commerce and marketplace operations, as well as the seller lifecycle. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Content Skills
Prepare examples of structured content or training systems you've built in the past. Whether it's guides, tutorials, or webinars, having tangible examples will help demonstrate your ability to create high-quality materials that resonate with sellers.
✨Collaboration is Key
Highlight your experience working with cross-functional teams like Product, Category, and Operations. Be ready to discuss how you've partnered with others to align educational content with business priorities. This shows you can thrive in a collaborative environment.
✨Data-Driven Approach
Be prepared to talk about how you've used data and seller feedback to improve content effectiveness. Sharing specific metrics or outcomes from your previous work will illustrate your data-driven mindset and commitment to continuous improvement.
