At a Glance
- Tasks: Lead a team of delivery drivers and ensure top-notch customer service.
- Company: Join JINGDONG Logistics, a tech-driven leader in global supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
We are seeking a proactive and hands-on Delivery Station Supervisor to take a leading role in the day-to-day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first-attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimise complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer-first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load-out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor in Sutton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like JINGDONG Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at JINGDONG Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like JINGDONG Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Delivery Station Supervisor in Sutton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JINGDONG Logistics:This is your chance to really connect with the team at JINGDONG Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JINGDONG Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JINGDONG Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JINGDONG Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JINGDONG Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
