At a Glance
- Tasks: Maintain client relationships and ensure satisfaction while coordinating with internal teams.
- Company: Join JINGDONG Logistics, a leader in tech-driven supply chain solutions.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
- Why this job: Make a real impact in a fast-evolving industry with innovative technology.
- Qualifications: Strong communication skills and experience in client management.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
- Maintaining and strengthening relationships with clients to ensure customer satisfaction and long-term partnership.
- Serving as the liaison between clients and internal teams (warehousing, transportation, delivery, systems, etc.), coordinating resources to ensure timely response and resolution of client needs.
- Conducting regular business reviews with clients to jointly improve operational processes and continuously enhance efficiency in daily operations and exception handling.
- Helping clients with resolving order exceptions, verifying logistics tracking information, and handling abnormal incidents such as lost or damaged goods.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
