Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do:
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Key Responsibilities
- Own the strategy and development of the service provider ecosystem across the cross-border marketplace
- Identify, evaluate, and onboard strategic service partners across fulfillment, logistics, tax, listing, and related domains
- Define partnership frameworks, including onboarding standards, performance management, and scaling mechanisms
- Build and manage long-term relationships with service providers, driving alignment on service quality, performance, and growth objectives
- Work closely with Product teams to integrate partner capabilities into platform tools, workflows, and seller journeys
- Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities
- Establish performance metrics and governance models to ensure service quality, reliability, and scalability
- Drive adoption of service provider solutions among sellers, improving onboarding efficiency and operational outcomes
- Identify ecosystem gaps and introduce new capabilities to support marketplace expansion and cross-border complexity
Qualifications
- Experience in e-commerce, cross-border marketplace, or platform ecosystem roles, with a focus on partnerships or business development
- Strong understanding of cross-border seller needs, including fulfillment, logistics, tax compliance, and listing operations
- Proven experience in building and managing partnerships or ecosystems, with the ability to scale supply-side capabilities
- Experience working cross-functionally with Product, Operations, and Business teams to drive integration and execution
- Strong stakeholder management and negotiation skills, with the ability to build long-term, scalable partnerships
- Analytical mindset, with experience defining metrics and evaluating partner performance
- Ability to operate in a cross-border, multi-market environment, balancing global consistency with local execution
- Fluent in English; additional language skills are a plus
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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Service Providers & Partnerships Manager in London employer: Jingdong International Middle East FZE
At JD.com, we pride ourselves on being an exceptional employer that fosters a people-first culture in the heart of London. Our commitment to innovation and employee growth is reflected in our competitive salary, global project opportunities, and inclusive environment where every voice is valued. Join us to make a meaningful impact in the world of technology and supply chain, while enjoying a dynamic work atmosphere that encourages collaboration and creativity.
Contact Details:
Jingdong International Middle East FZE Recruitment Team
