Country Lead (UK), Marketplace

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Customer Development and Performance Achievement: Responsible for developing large enterprise clients such as Fortune 500 companies, large listed companies, state-owned enterprises, and central SOEs; execute sales plans, achieve performance and customer development targets, and expand sales business.
• Solution Development and Execution: Sign contracts with large enterprise clients, prepare and execute sales and service plans, provide comprehensive bundled solutions to meet procurement needs.
• Opportunity Identification and Operations Maintenance: Identify business opportunities, lead and assist in the operations and maintenance of signed clients, implement optimization measures, create marketing and application scenarios, and enhance customer experience.
• Information Feedback and Communication: Understand market and customer needs, provide feedback on industry-related information, strengthen collaboration with internal operations and business teams, and coordinate online procurement, payment recovery, and after-sales service for clients.
• Receivables Collection and Customer Relationship Maintenance: Responsible for collecting receivables from clients with payment terms, regularly provide after-sales service, continuously strengthen customer relationship building, and improve customer satisfaction and loyalty.

Summary

As Country Marketplace Leader, you will be accountable for the local marketplace business, owning P&L performance and delivering against clear input and output metrics across selection, pricing, availability, and seller quality. You will operate as the single-threaded owner for the country, setting the strategic direction and driving disciplined execution. This role requires a leader who combines strong business judgment with operational rigor, and who can continuously raise the performance bar.

Key Responsibilities

• Own country’s marketplace P&L, delivering on revenue, margin, and free cash flow targets;
• Define and execute country strategy, grounded in data, with clear prioritisation across categories and growth levers;
• Drive input metrics (selection expansion, price competitiveness, seller performance, availability) to achieve output goals;
• Lead a multi-functional team, setting high standards for hiring, performance management, and talent development;
• Inspect and improve mechanisms, establishing weekly, monthly, and quarterly business reviews to drive accountability;
• Partner with global stakeholders to influence roadmap, allocate resources, and remove structural constraints.

Qualifications

• Experience as a senior leader within e-commerce or marketplace with a country/regional scope;
• Strong understanding of European marketplace and sellers;
• Comfortable analysing complex data and providing actionable recommendations;
• Structured, performance-oriented, and able to collaborate effectively with diverse stakeholders, including international teams;
• Proven success in building long-term B2B and cross border partnerships;
• Fluent in English and local language, both written and spoken.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.