JD.com is seeking a senior leader to advance Seller and Customer Experience across our marketplace ecosystem. You will own strategic support initiatives, develop the VoS/VoC programs, and translate frontline insights into actionable product requests.
In this role, you will collaborate with Product and Support to drive improvements, optimize processes, and scale automation and self-service while maintaining a high standard of service for both sellers and customers.
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Contact Details:
Jingdong Development France Recruitment Team
