Jingdong Development France is seeking an experienced Manager, BPO Vendor Management, Training, Quality & Seller Escalations to lead outsourced teams supporting Marketplace sellers. You will own governance, training programs, and quality monitoring to maintain high standards.
In collaboration with Customer Support and Leadership, you will set SLAs and KPIs, drive escalation resolution, and use analytics to boost performance across sites and languages, shaping scalable supplier partnerships.
#J-18808-Ljbffr
Contact Details:
Jingdong Development France Recruitment Team
