At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve store targets.
- Company: Join Jimmy Fairly, a trendy optical brand revolutionising eyewear with style and social impact.
- Benefits: Enjoy competitive bonuses, employee discounts, private healthcare, and travel expense contributions.
- Other info: Embrace a fun, inclusive workplace where your talent is recognised and rewarded.
- Why this job: Be part of a vibrant team that values creativity, personal growth, and making a difference.
- Qualifications: 1+ years in retail management; passion for fashion and strong leadership skills required.
The predicted salary is between 28800 - 43200 £ per year.
Boring? Expensive? Dull?Jimmy Fairly was born, not with a want but a need to revolutionise the optical industry. Founded in 2010 by Antonin Chartier, a 23-year old psychology student with a passion for entrepreneurship. Chartier’s concept was simple: quality glasses, fair prices and a positive social impact.
Over a decade later, little has changed. Now with over 100 stores across Europe and UK,Jimmy Fairly is successfully bringing back great style and a smile to the optical world. Great style by dropping on-trend designs every 6 weeks, with a short-circuit manufacturing process that does not compromise on quality or our planet. A smile with a customer-centric approach, from the moment a customer enters a Jimmy store, to having their eyes tested by our expert optometrists and seeking help from our exceptional after-care team.
Better everyday!
Since day 1, we have partnered with Restoring Vision, the international charity committed to ending the global vision crisis. Find out more at and on Instagram @jimmyfairly.
We are looking for new talents to be part of this amazing adventure. Are you ready to join a bouncy, cohesive and passionate team to challenge the status quo?
Own your future, Jimmy will invest in you!
- We'lldevelop you on all retail aspects
- We'll give you full optical training with our expert Optometrists
- We'll help you build your career development plan to grow your skills for your current role and prepare you for the next
Purpose of the role:
We are looking for someone who is self driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.
As a Store Manager, you are in charge of maximising store targets, retail excellence, ensuring your team is motivated in providing an optimal and personalised customer service while complying with Jimmy Fairly procedures and standards.
You will build a store environment that nurtures creativity and employees development.
The Role:
Every day is different at Jimmy Fairly, however your key responsibilities will include:
Customer experience
- It is essential for you to be a great brand ambassador and embrace the brand Selling Ceremony
- You will develop your team to provide an amazing in-store customer experience using the Optometrist’s recommendations to build perfect product solutions for the customer
- Be able to build customer loyalty, understand customer relationship management
Commercial leadership
- Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
- You will monitor the store targets & KPIs, individual sales KPIs of your team members
- Monitor and record the shop floor activity and send regular updates to the Head of Retail
- Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
- You are constantly present on the shop floor and fully available to look after customers needs
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand iconic pieces
Operations
- Fully proficient on operating till system, payments and fraudulent transactions
- Follow company policy and procedures
- Create rotas that meet local needs within JF rules and the availability of your team
- Adjust your staffing levels and the rota to match the pattern of turnover throughout the week / month / year
- Anticipate and manage staff holidays to ensure good shop floor cover and respecting the business calendar
- Fully proficient with all operational aspects and procedures, and proactive to learn new processes
- Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
- Pay attention to the security of the team and customers, by respecting health & safety guidelines
- Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds)
- Report any discrepancies to your direct report
- Be exemplary in all stock management and control aspects and train your team on stock management
- Ensure all necessary tools and supplies are available
Commercial & Merchandising
- Manage deliveries, ensure replenishment is made and new collection is processed according to the JF guidelines
- Manage the VM guidelines implementation and train your team on all VM aspects & standards
- Know how to adapt the VM guides to the space and commercial/customer needs of your store
- Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
Optics
- Working with the latest generation equipment: sales assistance and measurement on the Smart Mirror 4 application, simple and digital customer journey on iPad
- Delivering the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, verification, glasses collections & glasses adjustments
Human resources
- Train and develop the team with a development plan that emphasises their skills
- Identify the team members with growth potential and set up plans to develop their skills
- Coach and motivate your team by giving them skill targets to achieve
- Create a positive and inclusive work atmosphere, motivate and recognise achievements within the team
- Monitor the regular staff reviews and employee probations
Required knowledge, skills and qualities:
- Be eager to learn, develop yourself and others
- At least 1 years’ experience as a Store Manager or leading a team
- Strong organisational, communication, customer service, and problem-solving skills
- High motivation & enthusiasm toward our brand
- Show passion about retail and interest in fashion and retail market trends
- Problem solver! Adapt to new situation, be proactive!
- Understand the business KPIs and how to develop them
- Positive and proactive attitude and knowledge of motivating a team
- Sense of the responsibilities and of the priorities of the store
- A previous experience in the optical industry would be ideal
What’s on Offer?
- Very competitive bonus scheme
- Welcome pair of Jimmys on your first week
- Great employee discount
- Pension contribution
- Private healthcare
- Part travel expenses paid
Jimmy Fairly is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr
Store Manager - London employer: JIMMY FAIRLY
At Jimmy Fairly, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in the heart of Spitalfields Market, our team enjoys a dynamic environment where creativity thrives, and personal development is a priority, with comprehensive training and career growth opportunities. With competitive benefits including a generous bonus scheme, employee discounts, and a commitment to social impact, joining us means being part of a passionate team dedicated to revolutionising the optical industry while making a positive difference in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JIMMY FAIRLY, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JIMMY FAIRLY!
We think you need these skills to ace Store Manager - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JIMMY FAIRLY, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JIMMY FAIRLY and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JIMMY FAIRLY that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JIMMY FAIRLY
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
