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- Tasks: Build relationships with VIP clients and deliver exceptional service.
- Company: Join Jimmy Choo, a leading luxury accessories brand known for its glamorous products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a prestigious brand and enhance client experiences in the luxury fashion world.
- Qualifications: 3+ years in luxury fashion CRM; proficiency in Microsoft Office and clienteling apps.
- Other info: Capri Holdings promotes diversity and inclusivity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
As our private client associate, the key element of this role is to grow relationships with the VIC client database at a global level and deliver excellence in service, sales and ensuring client loyalty and value remains at the heart of Jimmy Choo. The role reports to the Private Client Manager and will be responsible for ensuring the smooth delivery of all VIC outreach programmes designed for their department.
Key Responsibilities and Duties:- Support the private client manager in delivering targets and KPIs through VIC and Elite clienteling.
- Implement strategies set from global CRM team and manage KPI’s set to ensure the growth of the VIC business.
- Effectively use the digital clienteling platform Tulip to design and curate looks for VIC clients.
- Grow personal clients through the different tier systems of the Jimmy Choo client loyalty programme and enhance their experience at every opportunity.
- Provide a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management and leadership of their team.
- Communicate and feedback to the VIC team leadership on opportunities, successes and areas for improvement on client journey.
- Manage technology such as the digital clienteling app Tulip and ensure this is used in an effective, exemplary way to communicate with our global VICs.
- Host VIP appointments virtually or in person where required.
- Collaborate with Senior VIC Manager and the wider CRM team to produce exciting initiatives for VIC clients.
- Help to develop any training material and processes that may support the VIC department.
- Work collaboratively with the central senior management team linking education and training to brand strategy, budgeting and planning.
- Collaborate and support digital, brand, and CRM to achieve efficiencies and synergies to drive VIC initiatives.
- Act as Brand Ambassador for events if required.
- 3+ years working for Luxury or Fashion brands in CRM/ Clienteling.
- Proficient in the use of Microsoft Office (Word, PowerPoint, Excel).
- Experience in the use of Tulip or other Clienteling apps.
- Excellent spoken and written English.
- Proficiency in Spanish, French, Korean, German, or Japanese is a plus.
- Curious, detail-oriented with strong problem-solving skills.
- Ability to work proactively and independently.
- Solid organizational skills with an ability to multitask.
- Team player with excellent interpersonal and communication skills.
- Commercial acumen with an affinity for Retail, Fashion or Luxury industry.
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Private Client Associate employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Client Associate
✨Tip Number 1
Familiarise yourself with the luxury fashion market, particularly brands like Jimmy Choo. Understanding their product offerings and brand ethos will help you engage more effectively during interviews and networking opportunities.
✨Tip Number 2
Leverage your existing network in the luxury or fashion industry. Reach out to connections who may have insights into Jimmy Choo or can provide referrals, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Showcase your proficiency with clienteling apps like Tulip by discussing any relevant experiences you've had using similar platforms. This will demonstrate your technical skills and readiness to hit the ground running.
✨Tip Number 4
Prepare to discuss how you would enhance the client experience at Jimmy Choo. Think of innovative ideas for client engagement and loyalty programmes that align with the brand's luxury image, as this will set you apart from other candidates.
We think you need these skills to ace Private Client Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Private Client Associate at Jimmy Choo. Familiarise yourself with their luxury brand ethos and how client relationships are managed.
Tailor Your CV: Highlight your experience in CRM or clienteling within the luxury or fashion sector. Emphasise any relevant skills, such as proficiency in Microsoft Office and experience with clienteling apps like Tulip.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the importance of client loyalty. Mention specific examples of how you've successfully managed client relationships in the past.
Showcase Language Skills: If you have proficiency in languages such as Spanish, French, Korean, German, or Japanese, be sure to mention this in your application. It can set you apart from other candidates and is a valuable asset in a global brand.
How to prepare for a job interview at Jimmy Choo
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury or fashion brands during the interview. Discuss specific examples of how you've successfully managed client relationships and met targets, as this role is all about delivering excellence in service and sales.
✨Familiarise Yourself with Tulip
Since the role involves using the digital clienteling platform Tulip, it’s a good idea to familiarise yourself with its features before the interview. Be prepared to discuss how you would use it to enhance client experiences and drive sales.
✨Demonstrate Your Communication Skills
As a Private Client Associate, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated with clients in the past.
✨Emphasise Team Collaboration
This role requires collaboration with various teams, so be sure to share examples of how you've worked effectively within a team environment. Highlight your ability to support others while also contributing to the overall goals of the organisation.
