Private Client Associate

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Job Title: Private Client Associate

Department: CRM

Reporting to: Private Client Manager

Location: London Head Office

As our private client associate, the key element of this role is to grow relationships with the VIC client database at a global level and deliver excellence in service, sales and ensuring client loyalty and value remains at the heart of Jimmy Choo. The role reports to the Private Client Manager and will be responsible for ensuring the smooth delivery of all VIC outreach programmes designed for their department.

Key Responsibilities and Duties:

The Private Client Associate will support the team in reaching the Global CRM team’s targets by handling the below missions:

• Supporting the private client manager in delivering targets and KPIs through VIC and Elite clienteling.
• Implementing strategies set from global CRM team and managing KPI’s set to ensure the growth of the VIC business.
• Effectively using the digital clienteling platform Tulip to design and curate looks for VIC clients.
• Growing their personal clients through the different tier systems of the Jimmy Choo client loyalty programme and enhancing their experience at every opportunity.
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management and leadership of their team.
• Communicating and feedbacking to the VIC team leadership on opportunities, successes and areas for improvement on client journey.
• Managing technology such as the digital clienteling app Tulip and ensuring this is used in an effective, exemplary way to communicate with our global VICs.
• Hosting VIP appointments virtually or in person where required.
• Collaborating with Senior VIC Manager and the wider CRM team to produce exciting initiatives for VIC clients.
• Help to develop any training material and processes that may support the VIC department.
• Work collaboratively with the central senior management team linking education and training to brand strategy, budgeting and planning.
• Collaborate and support digital, brand, and CRM to achieve efficiencies and synergies to drive VIC initiatives.
• Brand Ambassador for events if required.

Experience

• 3+ years working for Luxury or Fashion brands in CRM/ Clienteling
• Proficient in the use of Microsoft Office (Word, PowerPoint, Excel)
• Experience in the use of Tulip or other Clienteling apps

Skills and Qualifications

• Excellent spoken and written English
• Proficiency in Spanish, French, Korean, German, or Japanese is a plus
• Curious, detail-oriented with strong problem-solving skills
• Ability to work proactively and independently
• Solid organizational skills with an ability to multitask
• Team player with excellent interpersonal and communication skills;
• Commercial acumen with an affinity for Retail, Fashion or Luxury industry

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V