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For Companies At a Glance
- Tasks: Deliver exceptional customer service and represent the luxury lifestyle of Jimmy Choo.
- Company: Join a prestigious luxury brand known for its glamour and style.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and elevate your career in luxury retail.
- Qualifications: Experience in sales, excellent communication skills, and a passion for fashion.
- Other info: Flexible hours and a vibrant work environment await you!
The predicted salary is between 36000 - 60000 £ per year.
Providing exceptional standards of customer service, surpassing customer expectations at every opportunity by following our Selling Ceremony.
Target and KPI focused, demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour.
Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
Participating in, and representing Jimmy Choo during promotional events and activities.
Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance.
Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession at all times.
CRM
Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
Stock Control
Playing an active role in replenishing stock according to company procedures and policies.
Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
Participating and supporting the team in stock takes as and when required.
Taking responsibility of designated stock/category and maintaining high standards.
General
Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
Communicating all potential Health and Safety issues to the Store Manager and complying with Jimmy Choo Safety and Security procedures.
Supporting the Store management in any back of house and administrative operations as requested.
Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession.
Supporting the Management Team with successfully running and managing the day-to-day operations of the concession including but not limited to customer relationships, store administration, stock management and visual merchandising.
Ensuring all back of house standards are maintained at all times both in the communal areas and stock room.
Visual Merchandising
Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
Demonstrable success gained as a sales consultant with a recognised brand.
Luxury brand experience in a retail environment preferable.
Excellent communication skills both written and verbal.
Fluent English; additional languages advantageous.
Demonstrable sales skills and knowledge and understanding of the luxury market, customer service and fashion.
Successfully able to handle multiple demands and competing priorities.
Seeks opportunities to be proactive and pre-empt client needs.
Demonstrates respect and politeness and regularly exceeds customer expectations.
Shows innovation and initiative in setting customer care standards.
You will be a team player and have a strong attention to detail.
Able to work flexibly, embrace and manage change.
Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
Personal Attributes
Enthusiastic, self-confident and self-motivated.
Understand and represent the luxury lifestyle image of Jimmy Choo.
Professionalism is maintained under all circumstances.
Prepared to go the extra mile to achieve targets.
Senior Sales Associate in Oxford employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate in Oxford
✨Tip Number 1
Get to know the brand inside out! Dive deep into Jimmy Choo's products, values, and the luxury lifestyle they represent. This knowledge will not only impress during interviews but also help you connect with customers on a personal level.
✨Tip Number 2
Network like a pro! Attend industry events or reach out to current employees on LinkedIn. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers. Remember, it's all about exceeding expectations and creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Jimmy Choo family. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Sales Associate in Oxford
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury brands shine through! We want to see how you embody the glamorous lifestyle of Jimmy Choo, so share any relevant experiences that highlight your passion for fashion and customer service.
Be Specific About Your Skills: Make sure to detail your sales skills and any experience you've had in a luxury retail environment. We’re looking for candidates who can demonstrate their ability to meet targets and provide exceptional customer service, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description and relate them to your own experiences. This shows us that you’ve done your homework and are genuinely interested in joining our team at Jimmy Choo.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our values!
How to prepare for a job interview at Jimmy Choo
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Jimmy Choo's products. Familiarise yourself with the materials, construction, and design elements. This knowledge will not only impress your interviewers but also help you demonstrate exceptional customer service skills.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved complaints or exceeded expectations. This will highlight your ability to maintain high standards of customer service, which is crucial for a Senior Sales Associate.
✨Dress to Impress
Since you're applying for a luxury brand, your appearance matters. Dress in a way that reflects the glamorous lifestyle associated with Jimmy Choo. This shows that you understand the brand's image and are ready to represent it well.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to sales roles. Be prepared to discuss how you've met or exceeded targets in the past. This will demonstrate your focus on achieving results and your commitment to contributing to the store's success.
