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For Companies At a Glance
- Tasks: Support customer service and aftersales teams in delivering top-notch care for online clients.
- Company: Join the luxury brand Jimmy Choo, known for its iconic footwear and fashion.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning in luxury retail.
- Why this job: Gain hands-on experience in customer service while working with a prestigious brand.
- Qualifications: Strong interest in e-commerce and luxury retail; proficiency in Microsoft Office is essential.
- Other info: This role primarily supports operations without direct customer interaction.
The predicted salary is between 24000 - 36400 £ per year.
Join to apply for the Omnichannel Customer Service Assistant role at Jimmy Choo
Join to apply for the Omnichannel Customer Service Assistant role at Jimmy Choo
Reports to: Omnichannel Customer Service and Aftersales Supervisor
Full-Time: Monday–Friday
Availability to work on UK bank holidays (on a rotational basis) is required.
The role
Jimmy Choo is seeking a proactive and detail-oriented Omnichannel Customer Service and Aftersales Assistant to join our Global Omnichannel Customer Service and Operations team. This role is ideal for someone eager to develop a deep understanding of customer service and aftersales in a luxury retail environment, with hands-on exposure to the full end-to-end customer journey. You’ll work in a dynamic, fast-paced environment and play a key supporting role in ensuring a seamless and elevated experience for our online clients. To thrive in this role, you’ll need excellent time management, strong administrative skills, and a keen eye for detail.
Key Responsibilities
- Support the Omnichannel Customer Service and Online Aftersales teams in delivering best-in-class customer care across all touchpoints.
- Assist with the coordination and distribution of training materials and internal communications for our global Customer Service team.
- Provide operational and administrative support for our online aftercare and repair services, including logistics and shipping coordination.
- Assist with reporting and performance tracking, ensuring accuracy and timely delivery of data.
- Support regular testing of website functionality and Customer Service content to maintain quality and consistency.
- Gain efficient working knowledge of Jimmy Choo’s omnichannel tools and systems, including the Aftersales Portal, SAP, ZenDesk, Back Office, and CRM platforms, and champion best practices across the team.
- Develop working knowledge of Jimmy Choo products from an aftersales perspective—including materials, product care, warranty, and policies—to support effective internal service and escalation handling.
- Conduct competitor benchmarking and share insights with the wider Omnichannel team.
- Proactively identify opportunities to improve processes and support the optimisation of customer service workflows.
- Coordinate and manage the dispatch of gifts to clients.
- Provide general administrative and project support as needed.
- Please note this is primarily a support role and does not involve direct day-to-day customer interaction.
Skills & Experience
- A strong interest in e-commerce, aftersales operations, and luxury retail.
- A natural communicator and team player with a passion for delivering an exceptional client experience.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint); confident in preparing presentations and documentation.
- Excellent attention to detail and an analytical, solution-focused mindset.
- Outstanding written and verbal communication skills in English.
- Comfortable liaising with internal teams and third-party partners via email, phone, and video conferencing.
- Flexible, proactive, and self-motivated, with the ability to manage multiple tasks and work to tight deadlines.
- Fluency in another European language is a plus.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Sales
-
Industries
Retail Luxury Goods and Jewelry, Retail, and Retail Apparel and Fashion
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Omnichannel Team Assistant employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Team Assistant
✨Tip Number 1
Familiarise yourself with luxury retail brands, especially Jimmy Choo. Understanding their products, values, and customer service approach will help you align your responses during any discussions or interviews.
✨Tip Number 2
Brush up on your knowledge of omnichannel customer service practices. Being able to discuss how different channels work together to enhance the customer experience will show your enthusiasm and understanding of the role.
✨Tip Number 3
Network with current or former employees of Jimmy Choo or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare to demonstrate your organisational skills and attention to detail. Think of examples from your past experiences where you've successfully managed multiple tasks or projects, as these are crucial for the Omnichannel Team Assistant role.
We think you need these skills to ace Omnichannel Team Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any experience you have in luxury retail or e-commerce, as this will resonate with Jimmy Choo's brand values.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific skills that align with the job description, such as your attention to detail and ability to manage multiple tasks effectively.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office and any experience with CRM platforms or customer service tools. Provide examples of how you've used these skills in previous roles to improve processes or enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Omnichannel Team Assistant role.
How to prepare for a job interview at Jimmy Choo
✨Research the Brand
Before your interview, take some time to learn about Jimmy Choo's history, values, and product offerings. Understanding the brand will help you align your answers with their ethos and demonstrate your genuine interest in the role.
✨Showcase Your Attention to Detail
Given the emphasis on detail in the job description, be prepared to discuss examples from your past experiences where your attention to detail made a significant impact. This could be in previous roles or projects where precision was key.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer service scenarios. Think of specific situations where you successfully resolved issues or improved processes, as this will showcase your proactive mindset.
✨Demonstrate Teamwork Skills
As the role involves supporting various teams, be ready to share examples of how you've effectively collaborated with others in the past. Highlight your communication skills and how you contribute to a positive team dynamic.
