Jimmy Choo seeks an Omnichannel Customer Service & Aftersales Supervisor to support the Omnichannel Customer Services Manager in overseeing end-to-end post-purchase journeys. You will lead aftersales operations, supervise internal and outsourced teams, and drive process improvements to ensure exceptional service delivery.
The role requires strong English communication, experience with Zendesk, SAP, and luxury retail customer service, plus the ability to train teams and produce performance
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Omnichannel Service & Aftersales Leader employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity, courage, and passion. Located in the bustling Manchester Trafford, our Sales Associates enjoy a range of benefits including 33 days of holiday, product allowances, and exclusive employee sales, all while contributing to a diverse and inclusive environment that fosters personal and professional growth. Join us to be part of a team that values your ideas and supports your journey in the luxury retail sector.
