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For Companies At a Glance
- Tasks: Support customer service and aftersales teams in delivering top-notch care across all channels.
- Company: Join the luxury brand Jimmy Choo, known for its iconic footwear and fashion.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Gain hands-on experience in luxury retail while enhancing your customer service skills.
- Qualifications: Strong interest in e-commerce and luxury retail; proficiency in Microsoft Office required.
- Other info: This role is primarily supportive, focusing on operations rather than direct customer interaction.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
OMNICHANNEL CUSTOMER SERVICE ASSISTANT
Location: London Head Office
Reports to: Omnichannel Customer Service and Aftersales Supervisor
Full-Time: Monday–Friday
Availability to work on UK bank holidays (on a rotational basis) is required.
The role
Jimmy Choo is seeking a proactive and detail-oriented Omnichannel Customer Service and Aftersales Assistant to join our Global Omnichannel Customer Service and Operations team. This role is ideal for someone eager to develop a deep understanding of customer service and aftersales in a luxury retail environment, with hands-on exposure to the full end-to-end customer journey. You’ll work in a dynamic, fast-paced environment and play a key supporting role in ensuring a seamless and elevated experience for our online clients. To thrive in this role, you’ll need excellent time management, strong administrative skills, and a keen eye for detail.
Key Responsibilities
- Support the Omnichannel Customer Service and Online Aftersales teams in delivering best-in-class customer care across all touchpoints.
- Assist with the coordination and distribution of training materials and internal communications for our global Customer Service team.
- Provide operational and administrative support for our online aftercare and repair services, including logistics and shipping coordination.
- Assist with reporting and performance tracking, ensuring accuracy and timely delivery of data.
- Support regular testing of website functionality and Customer Service content to maintain quality and consistency.
- Gain efficient working knowledge of Jimmy Choo’s omnichannel tools and systems, including the Aftersales Portal, SAP, ZenDesk, Back Office, and CRM platforms, and champion best practices across the team.
- Develop working knowledge of Jimmy Choo products from an aftersales perspective—including materials, product care, warranty, and policies—to support effective internal service and escalation handling.
- Conduct competitor benchmarking and share insights with the wider Omnichannel team.
- Proactively identify opportunities to improve processes and support the optimisation of customer service workflows.
- Coordinate and manage the dispatch of gifts to clients.
- Provide general administrative and project support as needed.
- Please note this is primarily a support role and does not involve direct day-to-day customer interaction.
Skills & Experience
- A strong interest in e-commerce, aftersales operations, and luxury retail.
- A natural communicator and team player with a passion for delivering an exceptional client experience.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint); confident in preparing presentations and documentation.
- Excellent attention to detail and an analytical, solution-focused mindset.
- Outstanding written and verbal communication skills in English.
- Comfortable liaising with internal teams and third-party partners via email, phone, and video conferencing.
- Flexible, proactive, and self-motivated, with the ability to manage multiple tasks and work to tight deadlines.
- Fluency in another European language is a plus.
Omnichannel Customer Service Assistant employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the luxury retail sector, particularly in e-commerce and aftersales operations. Understanding the nuances of customer service in this environment will help you stand out during discussions.
✨Tip Number 2
Showcase your proficiency in tools like SAP, ZenDesk, and CRM platforms. If you have experience with these systems, be ready to discuss how you've used them to improve customer service workflows in previous roles.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing any past experiences where you've identified process improvements or optimised workflows. This will highlight your proactive approach and problem-solving abilities.
✨Tip Number 4
Research Jimmy Choo's products and aftersales policies thoroughly. Being knowledgeable about their offerings will not only impress but also show your genuine interest in the brand and its commitment to customer care.
We think you need these skills to ace Omnichannel Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in e-commerce and luxury retail. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the luxury retail environment. Mention specific skills like time management and attention to detail, and how they relate to the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any experience with CRM platforms or customer service tools. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Jimmy Choo
✨Show Your Passion for Luxury Retail
Make sure to express your genuine interest in luxury retail and customer service during the interview. Share any relevant experiences or insights that demonstrate your enthusiasm for the brand and its products.
✨Highlight Your Administrative Skills
Since the role requires strong administrative support, be prepared to discuss your organisational skills and experience with tools like Microsoft Office. Provide examples of how you've successfully managed tasks and maintained attention to detail in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The company values a solution-focused mindset. Be ready to share specific instances where you've identified problems and implemented effective solutions, especially in a fast-paced environment.
✨Prepare for Teamwork Scenarios
As a natural communicator and team player, you should be able to discuss how you've collaborated with others in past roles. Think of examples that showcase your ability to work well within a team and support colleagues in achieving common goals.
