At a Glance
- Tasks: Deliver exceptional customer service and embody the luxury lifestyle of Jimmy Choo.
- Company: Join the iconic luxury brand known for its glamour and elegance.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be part of a glamorous team and create unforgettable customer experiences.
- Qualifications: Experience in luxury sales and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour.
- Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
- Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
- Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
- Playing an active role in replenishing stock according to company procedures and policies.
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
- Participating and supporting the team in stock takes as and when required.
- Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
- Participating in, and representing Jimmy Choo during promotional events and activities.
- Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession at all times.
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance.
- Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
- Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
- Ensuring compliance to all Host store policies and procedures.
- Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures.
- Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested.
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession.
Qualifications
- Demonstrable success gained as a sales consultant within a luxury brand.
- Excellent communication skills both written and verbal.
- Fluent English; additional languages would be beneficial.
- Demonstrable sales skills.
- Knowledge and understanding of the luxury market, customer service and fashion.
- Successfully able to handle multiple demands and competing priorities.
- Seeks opportunities to be proactive and pre-empt client needs.
- Demonstrates respect and politeness and regularly exceeds customer expectations.
- Shows innovation and initiative in setting customer care standards.
Personal Attributes
- Enthusiastic, self-confident and self-motivated.
- Understand and represent the luxury lifestyle image of Jimmy Choo.
- Professionalism is maintained under all circumstances.
- Prepared to go the extra mile to achieve targets.
Luxury Footwear Sales Specialist in Manchester employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer that fosters a vibrant and luxurious work culture. Our Luxury Footwear Sales Specialists enjoy comprehensive training and development opportunities, enabling them to excel in their roles while embodying the glamour of our brand. Located in a prestigious retail environment, our team members benefit from a supportive atmosphere that encourages creativity, collaboration, and personal growth, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Footwear Sales Specialist in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive deep into Jimmy Choo's history, products, and values. This knowledge will not only impress during interviews but also help you connect with customers on a personal level.
✨Tip Number 2
Network like a pro! Attend industry events or reach out to current employees on LinkedIn. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 3
Practice your selling skills! Role-play with friends or family to refine your approach. Show them how you would exceed customer expectations and handle complaints like a champ.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Jimmy Choo family.
We think you need these skills to ace Luxury Footwear Sales Specialist in Manchester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury footwear shine through! Share experiences that highlight your understanding of the luxury market and how you embody the glamorous lifestyle that Jimmy Choo represents.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our expectations for a Luxury Footwear Sales Specialist!
Highlight Customer Service Skills:Since exceptional customer service is key, include examples of how you've gone above and beyond for customers in previous roles. Show us how you can exceed expectations and create memorable shopping experiences!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for enthusiastic and self-motivated individuals who can represent the Jimmy Choo brand with flair!
How to prepare for a job interview at Jimmy Choo
✨Know Your Product Inside Out
Before the interview, dive deep into understanding the luxury footwear products. Familiarise yourself with the materials, construction, and care of the shoes. This knowledge will not only impress your interviewers but also show that you’re genuinely passionate about the brand.
✨Embody the Luxury Lifestyle
During the interview, reflect the glamorous lifestyle associated with Jimmy Choo. Dress impeccably and maintain a polished appearance. Your attitude and behaviour should resonate with the luxury image, demonstrating that you can represent the brand effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've exceeded customer expectations in previous roles. Think of specific situations where you resolved complaints or built client relationships. This will highlight your ability to provide exceptional service, which is crucial for a Luxury Footwear Sales Specialist.
✨Be Proactive and Solution-Oriented
During the interview, express your proactive approach to anticipating client needs. Share instances where you’ve taken the initiative to improve customer experiences or contributed ideas to enhance team performance. This will demonstrate your commitment to achieving targets and supporting the store's success.
