Travel Senior Service Manager in London

Head of Creative Services Jimmy Choo | London The Head of Creative Services plays a pivotal role in ensuring that our creative vision is executed with clarity, consistency, and world-class production standards across every market and channel. This role will lead the end-to-end Creative Services function, driving process implementation and overseeing workflow, production, and delivery of global campaigns and content initiatives. The successful candidate will ensure that creative ambition is matched by operational excellence, bringing campaigns from concept through to launch seamlessly across owned, earned, and paid channels. Reporting to the VP, Brand Image, and working closely with Marketing, Communications, Merchandising, Digital, and regional teams, this individual will be responsible for delivering best-in-class creative output on time, on budget, and aligned with brand strategy. Creative Workflow & Operations Own and manage the global Creative Services workflow across campaigns, product launches, and content initiatives. Establish and maintain production calendars aligned to seasonal milestones and commercial priorities. Campaign & Content Production Lead the in-house production of global campaigns and brand content, ensuring excellence from concept to delivery. Manage all stages of production, including pre-production, shoot execution, post-production, retouching, adaptation, and asset delivery. Oversee budget planning and cost control across all productions. Ensure all assets meet luxury production standards and align with brand guidelines. Supervise content versioning and localisation for regional markets. External Production Management Select and manage external production companies, photographers, directors, creative partners, and vendors. Negotiate contracts and production budgets to maximise quality and efficiency. Maintain a trusted network of premium creative and production partners globally. Ensure legal, compliance, and usage rights are secured and documented. Partner closely with channel owners across Retail, E-commerce, Social, CRM, Wholesale, PR, and Visual Merchandising to ensure creative plans are shared early and integrated seamlessly. Coordinate launch planning timelines across all touchpoints, ensuring assets are delivered in line with go-to-market milestones. Work with Marketing to supply comprehensive creative guidelines and toolkits that enable effective 360° launch execution globally. Ensure creative consistency across paid media, organic social, in-store environments, digital platforms, and experiential activations. Support adaptation of global campaigns into performance marketing formats without compromising brand equity. Collaborate with Marketing and Merchandising to align creative output with hero product strategies and commercial priorities. Contribute to annual planning cycles, mapping production roadmaps against seasonal drops and key brand moments. Support long-term brand evolution by maintaining consistency of visual identity across all creative output. Build scalable frameworks to support growth across accessories, men's, and day categories. Drive continuous improvement in efficiency, cost management, and asset reusability. Lead and develop the Creative Services team, fostering a culture of excellence, accountability, and collaboration. Champion clear communication between Creative, Marketing, and Commercial teams. Build strong cross-functional partnerships with colleagues, departments, external vendors, freelancers, and creative talent. Encourage innovation in production processes, including the thoughtful integration of new technologies. Significant experience in Creative Services or Production leadership within a global luxury fashion or lifestyle brand. Strong operational acumen with a deep understanding of production workflows. Experience managing both in-house production teams and external agencies. Financial fluency in managing production budgets. Exceptional organisational and stakeholder management skills. Calm, solutions-oriented leader with high aesthetic standards. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, colour, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: £70.000 - £90.000