At a Glance
- Tasks: Manage global sales campaigns and coordinate with various teams to ensure smooth operations.
- Company: Join the iconic Jimmy Choo brand in a dynamic customer services role.
- Benefits: Gain valuable experience in luxury retail and enhance your professional skills.
- Other info: Opportunity to work with international teams and develop your career in the luxury sector.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Strong organisational skills and attention to detail are essential.
The predicted salary is between 40500 - 49500 £ per year.
Department
Customer Services Department
Reporting to
Director of Customer Services and Aftersales.
Role Purpose
Wholesale Coordinator, Retail, Press, and Marketing/ Reporting
Nature and Scope of Position
The Reporting and integration coordinator is responsible for proving ongoing support to the Cs & aftersales director in relation to reporting, numbers and collection managements.
The key success factors in this role are excellent attention to detail, the ability to multi-task and to remain flexible when under pressure and with shifting priorities.
The Customer Services function is the backbone of the Jimmy Choo Commercial and Operational departments.
The Customer Services department is the central point of contact for all sales and delivery requests for our retail stores, wholesale customers, distribution partners and franchisees.
The role will involve working closely with the Retail, Marketing teams Globally, the International Commercial Sales teams, our Sourcing and Production and logistics team teams in Italy and Switzerland and other internal departments.
The Retail order specialist should continuously endeavour to meet if not exceed customer expectations.
The Reporting and integration coordinator is based at the Head Office in London and reports to the Director of Customer Services & Aftersales.
Key Accountabilities
- Full management of JOOR globally, coordinate all sales campaign in JOOR, ensure is all set up on time, including people access.
- Provide JOOR ongoing training
- Be the main JOOR contact and interact with JOOR to resolve issues and work on enhancements.
- Collection Calendar input in conjunction with Florence and merch
- Collection timing communication and management
- OET management of collection date mapping
- Participate weekly production meeting and publish retiming reporting globally on a weekly basis, including a summary to CEO and senior management
- Manage all the activity of date changes after production collection launch.
- Collection management order amendments/ cancellations
- Full account management for Press, Marketing, MTO, Cinderella, Special orders
- Main point of contact with Regional Retail teams for order queries, Regional events, and coordinate with Supply Chain to delivery on time
- Discarded units management
- Provide and monitor department budget spending and report to CS Director
- Reporting for CS Director
- Qualification/Education
- Graduate calibre individual
- Language skills are an advantage in this role
Experience Required
- Experience within a demanding and challenging administration department preferably on an international level and advantageous if within the luxury sector.
- An understanding of Logistics and Supply Chain
- Customer Service Experience – preferably from seasonal fashion industry
- Ability to interface comfortably and effectively with employees at all levels within Jimmy Choo.
- Accuracy and attention to detail is paramount
- Ability to juggle and prioritise tasks, and meet deadlines under pressure
- The ability to work independently and take initiative
- Excellent organisational skills which ensure follow-through of tasks to completion
- Excellent communication skills and a positive attitude and ability to work in team
- Particular skills & technical knowledge required
- SAP experience is useful
- Highly Proficient user of MS Office Excel
- Proficient user of MS Office Outlook (or another email system)
- Ensure delivery of results within tight deadlines
- Excellent communication and interpersonal skills
- Strong commercial awareness
- Ability to work in a fast paced environment, being flexible in approach to meet requirements
- Ability to learn new systems
- Characteristics required
- Innovative, proactive and service driven. Obsessed with delighting customers and consumers with a “can do” approach
- Excellent organisational skills with the ability to multi-task and prioritise effectively
- A sense of urgency and an ability to deal swiftly with changing business and customer needs
- Team player with the ability to work on own initiative when required
- Transparent, consistent and committed
Retail Press Wholesale Coordinator in London employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters creativity and innovation. Our commitment to employee growth is evident through our collaborative culture and opportunities for professional development, ensuring that every team member can thrive while contributing to our world-class luxury brand. With a focus on excellence and a supportive atmosphere, we empower our employees to bring their creative visions to life, making a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Press Wholesale Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jimmy Choo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jimmy Choo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Press Wholesale Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jimmy Choo:Your cover letter is your chance to shine! Tell us why you want to work at Jimmy Choo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jimmy Choo!
How to prepare for a job interview at Jimmy Choo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
