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- Tasks: Support global aftersales, manage claims, and provide technical advice to enhance customer service.
- Company: Join the iconic luxury brand, Jimmy Choo, in a dynamic aftersales team.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Be part of a prestigious brand and make a real impact on customer satisfaction.
- Qualifications: Experience in aftersales or luxury goods, strong communication, and problem-solving skills.
- Other info: Full-time role with a chance to collaborate globally and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
The Aftersales Department is a key part of Jimmy Choo, which connects many areas of the business. The London-based Aftersales team are the central point of contact for all global aftersales and quality queries for our retail stores, as well as consumers. The role will involve working closely with the Italy-based quality & after-sales teams, customer service teams and regional repair centres. The Aftersales Coordinator will work to provide central aftersales support to Jimmy Choo stores worldwide and end consumers, ensuring a consistent company approach aligned with our global Aftersales processes and policies. The role will also give the applicant the opportunity to work with many key areas of the company and gain business and technical product knowledge. You should be keen to work in a fast-moving environment, be flexible, with great time management and administration skills to manage your workload effectively. The successful candidate will need to be able to commit to working full-time Monday-Friday, commencing as soon as possible.
KEY RESPONSIBILITIES AND DUTIES
- Provide a high level of technical support and advice to all areas of the business, ensuring that a consistent company approach is available to all staff and consumers.
- Management of the end-to-end after-sales claim process for the responsible region, ensuring department KPI's and SLA's are upheld.
- Support global stores with challenging after-sales scenarios, always providing clear guidance and advice.
- Management of the component request process for global stores.
- Participate in weekly Aftersales meetings with the team in Italy to ensure all relevant issues are escalated as necessary and appropriate actions taken.
- Support the department during each collection for the material guide development, bulk component ordering and regional after-sales training.
- Confidently liaise with our global customer service team to provide a high level of service to end consumers via our customer service management platform.
- Provide considered responses, technical feedback, and avoid potential escalation.
- Regularly communicate with regional repair companies, providing them with the tools to enable them to better assist us in improving customer service levels.
- Deliver a high level of after-sales process training to the responsible region.
- Support with all department reporting for claim management & key issues.
- Liaise with the wider departments to support in delivering key projects.
SKILLS, EXPERIENCE AND QUALIFICATIONS:
- A background in after-sales & luxury goods with product/material knowledge is highly desirable.
- Excellent administration skills with the ability to prioritise effectively.
- Strong written and oral communication skills.
- A passion for problem-solving with a proactive approach to continuous improvement.
- Highly proficient user of MS Office Excel and MS Office Outlook (or another email system).
CHARACTERISTICS REQUIRED
- Accuracy and attention to detail are paramount.
- Positive attitude, especially when dealing with challenging cases.
- Innovative, proactive and the ability to approach tasks with a "can-do" attitude.
- A sense of urgency and an ability to deal swiftly with changing business and customer needs.
- Team player with the ability to work on own initiative when required.
- Transparent, consistent and committed.
- Confident and assertive with the capability and will to develop oneself.
- Well presented with the key ability to communicate confidently, clearly and calmly.
- Passionate and ambitious.
Jimmy Choo Aftersales Coordinator 12 months FTC in London employer: Jimmy Choo
Contact Detail:
Jimmy Choo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jimmy Choo Aftersales Coordinator 12 months FTC in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jimmy Choo on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common aftersales scenarios in luxury goods. We want to show that we can handle challenging cases with a positive attitude and a proactive approach.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various teams, we should be ready to demonstrate our ability to communicate clearly and confidently during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of the Jimmy Choo team.
We think you need these skills to ace Jimmy Choo Aftersales Coordinator 12 months FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Coordinator role. Highlight your experience in after-sales and luxury goods, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of liaising with different teams, it's crucial to demonstrate your strong written and oral communication skills. Use clear and concise language in your application to reflect this.
Highlight Problem-Solving Abilities: We love candidates who can tackle challenges head-on! Share examples in your application that showcase your proactive approach to problem-solving and how you've improved processes in previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Jimmy Choo
✨Know Your After-sales Inside Out
Before the interview, make sure you understand the after-sales process and how it relates to luxury goods. Familiarise yourself with common after-sales scenarios and think about how you would handle them. This will show your passion for the role and your proactive approach.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in challenging situations, as this will demonstrate your strong written and oral communication skills.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've successfully resolved issues in a fast-paced environment. Be ready to discuss your thought process and the steps you took to find solutions. This will highlight your innovative and proactive attitude, which is crucial for this position.
✨Be Ready to Discuss Time Management
With the need to manage multiple tasks effectively, prepare to talk about how you prioritise your workload. Share examples of how you've balanced competing demands in previous roles, showcasing your strong administration skills and ability to adapt to changing needs.
