At a Glance
- Tasks: Analyse customer behaviour and optimise CRM strategies for better engagement.
- Company: Join the iconic Jimmy Choo team in a dynamic global environment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on innovation and creativity.
- Why this job: Make a real impact on customer experiences in the luxury fashion industry.
- Qualifications: 2-4 years in CRM analytics; strong analytical and data visualisation skills.
Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable customer insights and analytics.
The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs.
Key Responsibilities and Duties- Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance;
- Measure and communicate the business impact of CRM initiatives and customer programmes;
- Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns; provide recommendations to increase ROI;
- Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences;
- Use the customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue;
- Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.
- 2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role;
- Strong analytical skills and experience of working with large, complex data sets;
- Fully proficient with Excel and PowerPoint;
- Experience with SQL and data visualization tools (e.g. Tableau, Power BI).
- Excellent spoken and written English;
- Commercial acumen with an affinity for Retail, Fashion or Luxury industry;
- Curious, detail-oriented with strong problem-solving skills;
- Strong data visualisation and storytelling skills, with the ability to translate data into actionable business insights;
- Passion for understanding customer behaviour and delivering customer-centric business solutions;
- Solid organizational skills with an ability to multitask;
- Team player with excellent interpersonal and communication skills;
- Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.
CRM Analyst in London employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters creativity and innovation. Our commitment to employee growth is evident through our collaborative culture and opportunities for professional development, ensuring that every team member can thrive while contributing to our world-class luxury brand. With a focus on excellence and a supportive atmosphere, we empower our employees to bring their creative visions to life, making a meaningful impact in the fashion industry.
