At a Glance
- Tasks: Support global aftersales, manage claims, and provide technical advice to enhance customer service.
- Company: Join the iconic Jimmy Choo team in a dynamic aftersales role.
- Benefits: Gain valuable experience in luxury goods and develop your skills in a fast-paced environment.
- Other info: Opportunity for career growth and collaboration with international teams.
- Why this job: Be part of a prestigious brand and make a real impact on customer satisfaction.
- Qualifications: Experience in aftersales and luxury goods, with strong communication and admin skills.
The predicted salary is between 30000 - 42000 £ per year.
The Aftersales Department is a key part of Jimmy Choo, which connects many areas of the business. The London-based Aftersales team are the central point of contact for all global aftersales and quality queries for our retail stores, as well as consumers. The role will involve working closely with the Italy-based quality & after-sales teams, customer service teams and regional repair centres. The Aftersales Coordinator will work to provide central aftersales support to Jimmy Choo stores worldwide and end consumers, ensuring a consistent company approach aligned with our global Aftersales processes and policies. The role will also give the applicant the opportunity to work with many key areas of the company and gain business and technical product knowledge. You should be keen to work in a fast-moving environment, be flexible, with great time management and administration skills to manage your workload effectively. The successful candidate will need to be able to commit to working full-time Monday-Friday, commencing as soon as possible.
KEY RESPONSIBILITIES AND DUTIES
- Provide a high level of technical support and advice to all areas of the business, ensuring that a consistent company approach is available to all staff and consumers.
- Management of the end-to-end after-sales claim process for the responsible region, ensuring department KPI's and SLA's are upheld.
- Support global stores with challenging after-sales scenarios, always providing clear guidance and advice.
- Management of the component request process for global stores.
- Participate in weekly Aftersales meetings with the team in Italy to ensure all relevant issues are escalated as necessary and appropriate actions taken.
- Support the department during each collection for the material guide development, bulk component ordering and regional after-sales training.
- Confidently liaise with our global customer service team to provide a high level of service to end consumers via our customer service management platform.
- Provide considered responses, technical feedback, and avoid potential escalation.
- Regularly communicate with regional repair companies, providing them with the tools to enable them to better assist us in improving customer service levels.
- Deliver a high level of after-sales process training to the responsible region.
- Support with all department reporting for claim management & key issues.
- Liaise with the wider departments to support in delivering key projects.
SKILLS, EXPERIENCE AND QUALIFICATIONS:
- A background in after-sales & luxury goods with product/material knowledge is highly desirable.
- Excellent administration skills with the ability to prioritise effectively.
- Strong written and oral communication skills.
- A passion for problem-solving with a proactive approach to continuous improvement.
- Highly proficient user of MS Office Excel and MS Office Outlook (or another email system).
CHARACTERISTICS REQUIRED
- Accuracy and attention to detail are paramount.
- Positive attitude, especially when dealing with challenging cases.
- Innovative, proactive and the ability to approach tasks with a "can-do" attitude.
- A sense of urgency and an ability to deal swiftly with changing business and customer needs.
- Team player with the ability to work on own initiative when required.
- Transparent, consistent and committed.
- Confident and assertive with the capability and will to develop oneself.
- Well presented with the key ability to communicate confidently, clearly and calmly.
- Passionate and ambitious.
Aftersales Coordinator 12 months FTC in London employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our Aftersales Coordinator role not only provides the opportunity to engage with various departments and enhance your technical product knowledge but also fosters a culture of collaboration and continuous improvement. With a commitment to employee growth and a supportive team atmosphere, we ensure that our staff are equipped to thrive in a fast-paced luxury goods sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Coordinator 12 months FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Jimmy Choo or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common aftersales scenarios and how you would handle them. Think about your past experiences and how they relate to the role. We want to see that you can think on your feet!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in aftersales and how you tackled them. This will demonstrate your proactive approach and passion for continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Jimmy Choo team.
We think you need these skills to ace Aftersales Coordinator 12 months FTC in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aftersales Coordinator role. Highlight your experience in after-sales and luxury goods, and show us how your skills align with the job description.
Show Off Your Communication Skills:Since this role involves a lot of communication, we want to see your strong written skills shine through. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Problem-Solving Abilities:We love candidates who can tackle challenges head-on! Share examples in your application where you've successfully resolved issues or improved processes, especially in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jimmy Choo
✨Know Your Stuff
Make sure you brush up on your knowledge of after-sales processes and luxury goods. Familiarise yourself with Jimmy Choo's products and their quality standards, as this will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in challenging situations, as this will demonstrate your strong written and oral communication skills.
✨Be Ready to Problem-Solve
Think of specific instances where you've tackled difficult after-sales scenarios. Be prepared to discuss your approach to problem-solving and how you can apply that to support global stores and improve customer service levels.
✨Demonstrate Your Team Spirit
This role requires collaboration with different departments, so highlight your ability to work well in a team. Share experiences where you've successfully worked with others to achieve a common goal, showcasing your positive attitude and flexibility.
