At a Glance
- Tasks: Support the Customer Services Director with reporting and collection management in a fast-paced environment.
- Company: Join the luxury brand Jimmy Choo and be part of a dynamic team.
- Benefits: Gain valuable experience in the fashion industry with opportunities for growth.
- Other info: Work collaboratively with global teams and enjoy a vibrant office culture.
- Why this job: Be at the heart of customer service, making a real impact on luxury retail.
- Qualifications: Strong organisational skills and attention to detail; experience in customer service is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Role
Purpose: Wholesale Coordinator, Retail, Press, and Marketing/ Reporting Nature and Scope of
Position: The Retail Wholesale Press Coordinator is responsible for proving ongoing support to the Cs & aftersales director in relation to reporting, numbers and collection managements.
The key success factors in this role are excellent attention to detail, the ability to multi-task and to remain flexible when under pressure and with shifting priorities.
The Customer Services function is the backbone of the Jimmy Choo Commercial and Operational departments.
The Customer Services department is the central point of contact for all sales and delivery requests for our retail stores, wholesale customers, distribution partners and franchisees.
The role will involve working closely with the Retail, Marketing teams Globally, the International Commercial Sales teams, our Sourcing and Production and logistics team teams in Italy and Switzerland and other internal departments.
The Retail order specialist should continuously endeavour to meet if not exceed customer expectations.
The Reporting and integration coordinator is based at the Head Office in London and reports to the Director of Customer Services & Aftersales.
- Full management of JOOR globally, coordinate all sales campaign in JOOR, ensure is all set up on time, including people access.
- Provide JOOR ongoing training
- Be the main JOOR contact and interact with JOOR to resolve issues and work on enhancements.
- Collection Calendar input in conjunction with Florence and merch
- Collection timing communication and management
- OET management of collection date mapping
- Participate weekly production meeting and publish retiming reporting globally on a weekly basis, including a summary to CEO and senior management
- Manage all the activity of date changes after production collection launch.
- Collection management order amendments/ cancellations
- Full account management for Press, Marketing, MTO, Cinderella, Special orders
- Main point of contact with Regional Retail teams for order queries, Regional events, and coordinate with Supply Chain to delivery on time
- Discarded units management
- Provide and monitor department budget spending and report to CS Director
- Reporting for CS Director
- Qualification/Education
- Graduate calibre individual
- Language skills are an advantage in this role Experience within a demanding and challenging administration department preferably on an international level and advantageous if within the luxury sector.
- An understanding of Logistics and Supply Chain
- Customer Service Experience - preferably from seasonal fashion industry
- Ability to interface comfortably and effectively with employees at all levels within Jimmy Choo.
- Accuracy and attention to detail is paramount
- Ability to juggle and prioritise tasks, and meet deadlines under pressure
- The ability to work independently and take initiative
- Excellent organisational skills which ensure follow-through of tasks to completion
- Excellent communication skills and a positive attitude and ability to work in a team
- Particular skills & technical knowledge required
- SAP experience is useful
- Highly Proficient user of MS Office Excel
- Proficient user of MS Office Outlook (or another email system)
- Ensure delivery of results within tight deadlines
- Excellent communication and interpersonal skills
- Strong commercial awareness
- Ability to work in a fast-paced environment, being flexible in approach to meet requirements
- Ability to learn new systems
- Characteristics required
- Innovative, proactive and service-driven. Obsessed with delighting customers and consumers with a "can do" approach
- Excellent organisational skills with the ability to multi-task and prioritise effectively
- A sense of urgency and an ability to deal swiftly with changing business and customer needs
- Team player with the ability to work on own initiative when required
- Transparent, consistent and committed
- #J-18808-Ljbffr
Retail Wholesale Press Coordinator in City of Westminster employer: Jimmy Choo
At Jimmy Choo, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters creativity and innovation. Our commitment to employee growth is evident through our collaborative culture and opportunities for professional development, ensuring that every team member can thrive while contributing to our world-class luxury brand. With a focus on excellence and a supportive atmosphere, we empower our employees to bring their creative visions to life, making a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Wholesale Press Coordinator in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jimmy Choo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jimmy Choo!
We think you need these skills to ace Retail Wholesale Press Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jimmy Choo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jimmy Choo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jimmy Choo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jimmy Choo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
