Assistant Manager

Main responsibilities

• Engage and inspire the team by ensuring they are actively striving to achieve key performance indicators in order to increase store performance and reach individual and store targets.
• Support the Store Manager in ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony and by personally providing exceptional customer service to VIP clients and delivering personal sales.
• Provide a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this.
• Assist the Store Manager in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated.
• Ensure all Human Resources issues are dealt with in a timely and effective manner in line with guidance provided by EMEA HR.
• Support the Store Manager in establishing and monitoring staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer performance management if required.
• Support Stock Control and ensure deliveries are processed swiftly and that the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis.
• Support with stock takes as and when required.
• Ensure that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy.
• Work collaboratively with the EMEA Marketing team to identify marketing opportunities and roll out marketing initiatives with a key focus on maximizing sales potential including attending marketing/social events as brand representative.
• Actively monitor the team ensuring that merchandise presentation reflects VM standards and general tidiness and cleanliness of the concession is maintained at all times.
• In the absence of the Store Manager, successfully run and manage the day-to-day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising.
• Ensure that the store is fully compliant with financial, HR, legal and retail operation rules and procedures with a view to ensuring operational excellence.
• Support the Store Manager with any Health and Safety and Security.
• Actively ensure the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company within the concession.
• Any other ad-hoc duties as might reasonably be required in the successful running of the store.

Competencies and Experience Required

• Demonstrable success gained as a Manager with a recognised brand.
• Previous experience of working within a Host department store.
• Luxury brand experience in a retail environment, shoes and accessories preferable.
• Excellent communication skills both written and verbal.
• Fluent English.
• Demonstrable skills of Microsoft Office, Excel, Word and PowerPoint.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Successfully able to handle multiple demands and competing priorities in a multinational business.
• Seeks opportunities to be proactive and pre-empt store and team issues.
• Demonstrates respect, leadership capabilities and regularly exceeds expectations.
• Shows innovation and initiative.

Personal Attributes

• Enthusiastic, self-confident, well presented and self-motivated.
• Understand and represent the luxury lifestyle image of Jimmy Choo.
• Professionalism is maintained under all circumstances.
• Prepared to go the extra mile to achieve targets.

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.