Client Solutions Lead (SaaS)

Location: UK-based, remote-first (ideally 1 day/week in Bath or London office).

Function: Sales (with cross-functional alignment to Implementation).

Type: Full-time, Permanent.

Reports to: Head of Sales.

Salary: £60,000–£65,000 base + annual bonus + benefits.

Overview

We’re looking for a technically astute, commercially confident Client Solutions Lead to own and elevate Jiminny’s trial experience — a pivotal moment in our sales journey. You’ll lead from the front: guiding prospects through high-impact trials, aligning our solution to their commercial and technical goals, and serving as a trusted partner to both revenue leaders and CTOs. You’ll collaborate closely with Sales, Implementation and Product teams to design solutions, manage expectations, and accelerate onboarding momentum. This is a mid-level, high-ownership role — ideal for someone with technical acumen, sales enablement experience, and a passion for solving problems with clients. You’ll thrive at the intersection of product, process and people. This role reports to the Head of Revenue.

Key Responsibilities

• Lead the Trial Process: Deliver a structured, outcome-driven trial experience — from scope definition to final presentation — serving as the main point of contact throughout.
• Client-Facing Programme Management: Align stakeholders, manage expectations, and ensure technical setup and workflows match client success criteria.
• Solution Design & Technical Enablement: Translate technical requirements into solution configurations; support client conversations with API fluency, integration architecture and security clarity.
• Pre-Sales Support: Partner with AEs and Product to handle technical discovery, Q&A and objections — especially in engagements with CTOs, RevOps and IT teams.
• Build Reusable Assets: Create collateral (e.g. integration diagrams, setup guides, FAQs) and internal tooling/scripts to drive consistency and speed across future implementations.
• Customer Intelligence: Gather insights from trials to inform product, playbooks and future enablement materials.

What You’ll Bring

• 2+ years in a client-facing, technically-oriented role (e.g. Solutions Engineer, Pre-Sales Consultant, Technical Account Manager) in a B2B SaaS environment.
• Experience leading or supporting technical implementations, ideally involving CRM integrations (Salesforce, HubSpot), webhooks, or APIs.
• A background in Computer Science, Engineering or related discipline — or previous hands-on development experience (even partial).
• Working knowledge of REST APIs, data mapping, and light scripting (e.g. SQL, Python, JavaScript).
• Strong communication skills — able to explain complex topics to commercial and technical audiences with equal clarity.
• Confidence managing multiple stakeholders across Sales, Product and Client teams.
• Self-starter mindset — you’re organised, resourceful, and comfortable in fast-paced scale-up environments.
• Familiarity with AI tools, prompt engineering, or emerging LLM use cases is a bonus.
• Experience with Salesforce, Hubspot, Postman, Zapier a plus.

Impact & Outcomes (First 12 Months)

• Deliver a 90%+ satisfaction score from trial participants, measured via NPS or exit survey.
• Increase trial-to-close conversion by 20% through more efficient and aligned execution.
• Develop a scalable trial process playbook to be rolled out across Sales & Implementation.
• Build technical enablement materials that reduce average AE onboarding time by 25%.
• Be recognised internally as the go-to expert for solution design and trial leadership.

What You’ll Get From Us

• 25 days of PTO.
• Remote-first flexibility and a values-led team culture.
• Birthday day off.
• Extra PTO days for service milestones.
• Summer Fridays - (work 9 a.m. to 1 p.m., July–September).
• Employee equity scheme.
• CycleToWork™ scheme.
• Private additional medical insurance.
• Performance-based annual bonus.

You’ve made it to the end of the ad, which means you’re probably interested! If you tick the “requirements” boxes and are excited about what we’re doing, we’d love to hear from you!