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For Companies At a Glance
- Tasks: Coordinate meetings and events, ensuring exceptional service and client satisfaction.
- Company: Join Radisson Blu, a global leader in hospitality with a passion for service excellence.
- Benefits: Earn up to £26,500, enjoy free parking, discounted travel, and fantastic training opportunities.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the hospitality industry.
- Qualifications: Proactive, resilient, and skilled in communication; customer service experience is a plus.
- Other info: Enjoy 20 days holiday, discounted gym membership, and a quarterly incentive plan!
The predicted salary is between 22000 - 29000 £ per year.
Whether you are an Events Management graduate looking for an opportunity to work for a global company or you’re currently working within a Hotel and looking for a new challenge, we would love to hear from you!
Based within Radisson Blu Manchester Airport, you will join a team that is passionate about delivering exceptional service and results.
What’s in it for you?
- Up to £26,500 dependent upon experience
- Quarterly Incentive Plan!
- Free Parking or discounted rail travel
- Special rates for our team members while staying in our hotels worldwide
- Contributory pension scheme and Life Assurance
- Complimentary meal each day
- Access to the Employee Assistance Programme through UNUM
- Fantastic training and opportunities to progress
- 20 days holiday (plus bank holidays)
- Discounted Gym Membership which includes use of our leisure, pool and gym facilities
Responsibilities
- Enquiry Management: Ensure prompt and high-standard responses to all enquiries within specified timelines, focusing on delivering exceptional client and guest experiences.
- Sales Conversion: Lead the enquiry process to contract signing, utilizing Radisson Hotel Group tools to optimize sales opportunities and achieve conversions.
- Handling Inbound and Outbound Enquiries: Participate in converting both inbound UK and outbound enquiries, utilizing various platforms effectively.
- Fostering Sales Culture: Contribute actively to cultivating a sales-driven environment within the team, capturing every potential opportunity for the Radisson Hotel Group.
- Proactive Upselling: Actively seek and engage in cross-selling opportunities, consistently looking for new avenues to boost revenue.
- Collaborative Client Satisfaction: Collaborate closely with colleagues to maximize client and guest satisfaction, demonstrating a proactive and responsive approach in addressing enquiries and resolving issues.
Required Skills And Knowledge
- Proactivity and Resilience: Proactive work approach, adept at managing multiple priorities under pressure.
- Effective Communication: Confident in interacting with clients via phone and email.
- Tech Proficiency: Proficient in using MS Office tools.
- Customer Service Orientation: Motivated to deliver top-notch customer service, continually enhancing personal skills and knowledge.
- Relationship Building: Skilled in establishing and nurturing strong relationships.
If you thrive in a dynamic setting, love delivering exceptional service, and are ready to take your career to new heights, say YES I CAN! and apply today.
Contact Detail:
JIM - Jobs In Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting & Events Coordinator
✨Tip Number 1
Familiarise yourself with the Radisson Hotel Group's values and mission. Understanding their commitment to exceptional service will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Radisson Blu, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare specific examples of how you've successfully managed events or enquiries in the past. Highlighting your proactive approach and resilience in high-pressure situations will resonate well with the hiring team.
✨Tip Number 4
Showcase your tech proficiency by being ready to discuss your experience with MS Office tools and any event management software. Being able to articulate your technical skills will demonstrate your readiness for the role.
We think you need these skills to ace Meeting & Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events management or customer service. Use keywords from the job description, such as 'proactive', 'effective communication', and 'customer service orientation' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for events coordination and your ability to deliver exceptional service. Mention specific examples of how you've successfully managed events or enquiries in the past.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as your proficiency in MS Office, your ability to manage multiple priorities, and your experience in fostering client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JIM - Jobs In Manchester
✨Showcase Your Customer Service Skills
As a Meeting & Events Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to delivering top-notch service.
✨Demonstrate Proactivity
The role requires a proactive approach to managing enquiries and upselling opportunities. During the interview, highlight instances where you took initiative to solve problems or improve processes, showcasing your ability to thrive under pressure.
✨Familiarise Yourself with the Company
Research Radisson Blu and understand their values and services. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their expectations and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and communication skills. Prepare for scenario-based questions where you might need to explain how you would handle specific client situations or manage multiple priorities effectively.