Head of Credit and Collections – EMEA & APAC in Manchester

Head of Credit and Collections – EMEA & APAC

Head of Credit and Collections – EMEA & APAC

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Description
We are looking for an outstanding Head of Credit and Collections – EMEA & APAC to lead our global Accounts Receivable (AR) Hub, overseeing an annual live ledger of over €250 million per month and driving a targeted plan to reduce bad debt across global operations.

Description
We are looking for an outstanding Head of Credit and Collections – EMEA & APAC to lead our global Accounts Receivable (AR) Hub, overseeing an annual live ledger of over €250 million per month and driving a targeted plan to reduce bad debt across global operations.
Based within the Area Support Office within Radisson Blu Manchester Airport, a core priority for this role is to lead and execute a comprehensive bad debt reduction strategy across all regions. This includes identifying root causes, optimizing risk controls and working cross-functionally with Operations, Business Development, Finance, Legal and Compliance, and General Managers to remediate critical situations, improve credit practices and reduce exposure. The successful candidate will bring a data-driven mindset, strong commercial awareness and the ability to translate insights into proactive, scalable solutions that protect cash flow and enhance financial performance
Your Key Responsibilities
Leadership & Strategic Oversight

• Lead and inspire a high-performing international team of 14 FTEs across multiple regions.
• Collaborate across all regions including NOWE, CESEE, MEA, SEAP, CN, and SAS.
• Set and deliver KPIs aligned with RHG’s commercial and financial goals.
• Ensure consistent application of credit control policies across all hotels and partners.
  

Credit & Collections Operations

• Oversee AR functions for leased, managed, and franchised hotels as well as key third-party partnerships.
• Manage global collection strategies, including e-commerce fees and agency commissions.
• Own and drive the global credit policy, enforce credit limits, and ensure effective cash application.
  

Process Innovation & Risk Management

• Design and lead scalable, automated AR processes with a continuous improvement mindset.
• Serve as a core member of the Global Risk Management Committee.
• Implement internal audit actions and align with compliance, governance, and finance excellence standards.
  

Business Partnering & Financial Reporting

• Provide expert guidance to stakeholders including Sales, Area Finance, and Business Development.
• Deliver key insights to CFOs, COOs, and senior leadership through robust monthly reporting.
• Prepare credit waivers, payment plans, and ensure financial accuracy in line with Delegation of Authority (DOA).
  

Tools & Technology

• Enhance BI dashboards and reporting tools to support data-led decision-making.
• Identify automation opportunities to improve team efficiency and AR accuracy.
• Collaborate with BPO and internal tech teams on Order-to-Cash (OTC) process improvements.
  

What We’re Looking For

• Proven leader with global experience in credit control and collections.
• Strong analytical thinker with deep financial acumen and operational rigour.
• Passionate about process optimisation, standardisation, and automation.
• Demonstrated ability to manage risk, drive compliance, and influence across senior stakeholders.
• Experience working across EMEA and APAC markets with an understanding of multi-currency and regulatory environments.
• A proactive and collaborative approach to leadership; developing people, solving challenges, and delivering results.
  

What Success Looks Like

• Improved cash collection and reduced Days Sales Outstanding (DSO)
• Standardised and automated AR processes globally
• High team engagement and development
• Strong audit compliance and reduced bad debt
• Trusted business partner to finance and commercial leaders
  

Why Radisson Hotel Group?
At RHG, we’re more than a global hotel brand – we’re a people-first organisation that values innovation, accountability, and excellence. You’ll be empowered to make bold decisions, lead transformative projects, and grow your career in a truly international environment.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Online Media

Referrals increase your chances of interviewing at JIM - Jobs In Manchester by 2x

Sign in to set job alerts for “Head of Credit” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Worsley, England, United Kingdom 7 hours ago

Manchester Area, United Kingdom 2 days ago

Manchester, England, United Kingdom 3 weeks ago

Bolton, England, United Kingdom 2 days ago

Helsby, England, United Kingdom 6 days ago

Head of COO First Line Risk & Compliance

Alderley Edge, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 days ago

Bolton, England, United Kingdom 6 days ago

Collections Specialist & Financial Wellbeing Champion

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 4 weeks ago

Runcorn, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr