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- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: Join Jil Sander, a leading luxury brand known for its innovative designs and quality.
- Benefits: Gain valuable experience in luxury retail with flexible hours and a dynamic work environment.
- Why this job: Be part of a creative team that blends fashion with art and technology.
- Qualifications: 3-4 years in luxury fashion, strong communication skills, and a passion for style.
- Other info: Opportunity to grow in a prestigious brand with a focus on personal development.
The predicted salary is between 28800 - 43200 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‐made, natural and high‐performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.
Jil Sander is looking for the perfect profile as Client Advisor for our Concession in Selfridges.
Responsibilities- Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, and providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‐on‐one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow‐up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.
- Strong communication skills in English (verbal, in person, via e‐mail, SMS, etc.) and the ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results‐driven and customer focused.
- Time management.
- Problem solving.
- Omni‐channel retail orientation.
- Flexible availability – including weekends and holidays.
- 3/4 years of experience in the luxury fashion sector.
- Background knowledge of back‐of‐house operations.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor - Selfridges in London employer: JIL SANDER
Contact Detail:
JIL SANDER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jil Sander's history, values, and current collections. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to insider info about job openings and even referrals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the Client Advisor role. Highlight your customer service skills and any relevant luxury fashion experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jil Sander team at Selfridges!
We think you need these skills to ace Client Advisor - Selfridges in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through! Share your experiences and how they connect with Jil Sander's unique style. We want to see your enthusiasm for the brand and the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight relevant experience in luxury retail and any skills that match the job description. We appreciate attention to detail, so make it look sharp!
Be Personable and Professional: In your written application, strike a balance between being friendly and professional. Use a warm tone while maintaining professionalism, as this reflects the customer care we value at Jil Sander. We want to know you can connect with clients!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows you’re tech-savvy and ready to embrace the omni-channel retail environment we thrive in.
How to prepare for a job interview at JIL SANDER
✨Know Your Brand Inside Out
Before the interview, dive deep into Jil Sander's history, values, and current collections. Familiarise yourself with their unique blend of luxury and functionality, as well as their collaborations with artists and designers. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its vision.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in providing exceptional customer service. Think about how you’ve built relationships with clients and met their needs. Be ready to discuss how you would create a welcoming atmosphere for customers at Selfridges and how you can use digital tools to enhance their experience.
✨Demonstrate Your Sales Acumen
Be prepared to talk about your sales achievements and how you’ve met or exceeded targets in the past. Think of specific strategies you used to close sales and how you managed customer accounts. This will show that you’re results-driven and understand the sales cycle, which is crucial for the Client Advisor role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend. This will help you feel more comfortable discussing products and addressing customer inquiries during the interview.
