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- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: Join Jil Sander, a leading luxury brand known for its innovative designs and quality.
- Benefits: Gain valuable experience in luxury retail with opportunities for personal growth and development.
- Why this job: Be part of a creative team that blends fashion with art and technology.
- Qualifications: 3-4 years in luxury fashion, strong communication skills, and a passion for customer service.
- Other info: Flexible hours, including weekends and holidays, in a dynamic retail environment.
The predicted salary is between 28800 - 48000 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.
Jil Sander is looking for the perfect profile as Client Advisor for our Concession in Selfridges.
Responsibilities- Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, and providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‑on‑one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow‑up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all product inquiries (direct and indirect) and attempt to convert them to sales.
- Strong communication skills in English (verbal, in person, via e‑mail, SMS, etc.) and the ability to handle clients with personal care and empathy.
- Strong attention to detail.
- Results‑driven and customer focused.
- Time management.
- Problem solving.
- Omni‑channel retail orientation.
- Flexible availability – including weekends and holidays.
- 3/4 years of experience in the luxury fashion sector.
- Background knowledge of back‑of‑house operations.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor - Selfridges employer: JIL SANDER
Contact Detail:
JIL SANDER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Selfridges
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jil Sander's history, values, and current collections. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in luxury fashion and how it aligns with Jil Sander’s ethos. A confident, well-prepared introduction can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Advisor - Selfridges
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for luxury fashion shine through! Share your experiences and how they connect with the Jil Sander brand. We want to see that you understand the essence of what we do.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight relevant experience in the luxury sector and any skills that match the job description. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value effective communication, so make sure your written words reflect that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JIL SANDER
✨Know Your Brand Inside Out
Before the interview, dive deep into Jil Sander's history, values, and current collections. Familiarise yourself with their unique blend of luxury and functionality, as well as their collaborations with artists and designers. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its vision.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service, especially in a luxury setting. Think about how you can relate these experiences to the role of a Client Advisor, focusing on building relationships and understanding customer needs. Remember, it's all about making that personal connection!
✨Be Ready to Discuss Trends
Stay updated on current fashion trends and how they relate to Jil Sander's offerings. Be prepared to discuss how you would use this knowledge to enhance the customer experience and drive sales. Showing that you can connect the dots between trends and customer preferences will set you apart.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to solve problems or handle difficult situations with clients. Be ready to share these stories during the interview, highlighting your ability to remain calm under pressure and find effective solutions. This will show your potential employer that you're proactive and capable of handling the challenges of a Client Advisor role.
