At a Glance
- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: JIL SANDER is a luxury brand known for modernity, sophistication, and exceptional craftsmanship.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Flexible availability, including weekends and holidays, is essential.
- Why this job: Join a prestigious brand and make a real impact on customer experiences in luxury fashion.
- Qualifications: 2-3 years of experience in luxury fashion; strong communication skills and attention to detail required.
The predicted salary is between 28000 - 42000 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.
Jil Sander is looking for the perfect profile as Client Advisor for our Flagship in New Bond Street, London.
KEY RESPONSIBILITIES:
- Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
- Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
- Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
- Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
- Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
- Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
- Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
- Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
- Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
- Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
- Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
- Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.
IDEAL CANDIDATE:
- A passionate luxury retail professional.
- A natural relationship builder with outstanding interpersonal skills.
- A top performer with a proven ability to consistently exceed sales targets.
- Entrepreneurial, proactive and commercially driven.
- Able to transform every client interaction into a long-term business opportunity.
- Curious, elegant and genuinely passionate about fashion, design and craftsmanship.
- Client-centric, resilient and results-oriented.
- A collaborative team player who contributes positively to the boutique culture.
- Flexible, adaptable and comfortable working in a dynamic luxury retail environment.
REQUIREMENTS:
- Minimum 3–5 years' experience in luxury fashion retail.
- Proven track record of achieving and exceeding sales and client development objectives.
- Excellent clienteling and CRM management skills.
- Strong understanding of luxury customer expectations and high-end service standards.
- Strong digital and omnichannel mindset.
- Excellent organizational skills and attention to detail.
- BOH operational knowledge is considered an advantage.
- Availability to work weekends and public holidays.
They are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence.
They embrace JIL SANDER values, inspire confidence through their expertise, and contribute every day to strengthening the long-term success of both the boutique and the brand.
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Client Advisor in London employer: JIL SANDER
At JIL SANDER, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in the luxury fashion industry. Our Client Advisors at Dover Street Market benefit from comprehensive training, opportunities for personal growth, and a supportive environment that encourages innovation and customer engagement. With a focus on employee well-being and a commitment to maintaining the highest standards of quality, we provide a unique platform for those passionate about fashion to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in London
✨Tip Number 1
Familiarise yourself with Jil Sander's brand ethos and product range. Understanding their commitment to modernity and sophistication will help you connect with customers and demonstrate genuine enthusiasm during your interactions.
✨Tip Number 2
Brush up on your luxury retail knowledge, especially regarding current trends and competitors. Being well-informed will enable you to provide insightful recommendations to customers and enhance their shopping experience.
✨Tip Number 3
Practice your communication skills, particularly in English, as well as any other languages you may know. Strong verbal and written communication is key in building relationships with clients and addressing their needs effectively.
✨Tip Number 4
Showcase your problem-solving abilities by preparing for potential customer scenarios. Think about how you would handle various situations, from inquiries to closing sales, to demonstrate your proactive approach during the interview.
We think you need these skills to ace Client Advisor in London
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Jil Sander's ethos, design philosophy, and product offerings. This knowledge will help you tailor your application to reflect your understanding of their luxury market position.
Highlight Relevant Experience:Emphasise your previous experience in luxury fashion retail. Detail specific roles where you demonstrated strong customer service skills, sales achievements, and product knowledge that align with the responsibilities of a Client Advisor.
Showcase Communication Skills:Since strong communication is key for this role, provide examples of how you've effectively interacted with customers in past positions. Mention any experience with digital tools that enhance customer engagement.
Tailor Your CV and Cover Letter:Craft a CV and cover letter that specifically address the job description. Use keywords from the listing, such as 'customer-focused', 'attention to detail', and 'results-driven', to demonstrate your fit for the role.
How to prepare for a job interview at JIL SANDER
✨Showcase Your Product Knowledge
Make sure to brush up on Jil Sander's latest collections and the brand's history. Being able to discuss specific products, materials, and trends will demonstrate your genuine interest and expertise in luxury fashion.
✨Emphasise Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to meet a customer's needs, as this role is all about creating a memorable in-store experience.
✨Demonstrate Your Communication Skills
Since strong communication is key for a Client Advisor, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions to showcase your ability to connect with clients effectively.
✨Be Ready to Discuss Sales Strategies
Think about how you would approach achieving sales goals. Be prepared to discuss your strategies for managing customer accounts and converting inquiries into sales, as this will show your results-driven mindset and understanding of the sales cycle.
