At a Glance
- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: Join Jil Sander, a leading luxury brand known for its innovative designs and quality.
- Benefits: Full-time position with opportunities for growth in the luxury fashion industry.
- Other info: Flexible hours, including weekends and holidays, in a dynamic retail environment.
- Why this job: Be part of a creative team that blends fashion with art and technology.
- Qualifications: 3-4 years in luxury fashion, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander and is directed by Simone Bellotti. Jil Sander is looking for the perfect profile as Client Advisor for our Flagship Store in New Bond Street.
Responsibilities:
- Welcome the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‑on‑one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempts to convert them to sales.
Life Skills:
- Strong communication skills in English (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy.
- Strong attention to details.
- Results‑driven and customer focused.
- Time management.
- Problem solving.
- Omni‑channel retail orientation.
- Flexible availability – including weekends and holidays.
Requirements:
- 3/4 years of experience in the luxury fashion.
- BOH knowledge.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor employer: JIL SANDER
Jil Sander is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the luxury fashion sector. As a Client Advisor in our prestigious New Bond Street Flagship Store, you will benefit from comprehensive training, opportunities for personal growth, and the chance to engage with a diverse clientele while being part of a brand that values quality and artistic collaboration. Join us to be part of a team that not only prioritises customer experience but also fosters a supportive environment where your passion for fashion can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like JIL SANDER, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like JIL SANDER!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at JIL SANDER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at JIL SANDER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show JIL SANDER that you’re ready to jump in and contribute right away!
How to prepare for a job interview at JIL SANDER
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
