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- Tasks: Welcome customers and provide an exceptional in-store experience while understanding their needs.
- Company: Join Jil Sander, a leading luxury brand known for its innovative designs and quality.
- Benefits: Full-time position with opportunities for growth in the luxury fashion industry.
- Why this job: Be part of a creative team that blends fashion with art and technology.
- Qualifications: 3-4 years in luxury fashion, strong communication skills, and a passion for customer service.
- Other info: Flexible hours, including weekends and holidays, in a dynamic retail environment.
The predicted salary is between 30000 - 42000 £ per year.
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand‑made, natural and high‑performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander and is directed by Simone Bellotti. Jil Sander is looking for the perfect profile as Client Advisor for our Flagship Store in New Bond Street.
Responsibilities:
- Welcome the customer, providing an excellent in‑store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
- Develop and maintain effective one‑on‑one relationships with customers, using also digital tools.
- Maintain accurate records of all key customer account activities, and use the information for ongoing reference, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale.
- Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors.
- Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process.
- Respond to all product inquiries (direct and indirect) and attempts to convert them to sales.
Life Skills:
- Strong communication skills in English (verbal, in person, via e‑mail, SMS, etc.) and ability to handle clients with personal care and empathy.
- Strong attention to details.
- Results‑driven and customer focused.
- Time management.
- Problem solving.
- Omni‑channel retail orientation.
- Flexible availability – including weekends and holidays.
Requirements:
- 3/4 years of experience in the luxury fashion.
- BOH knowledge.
- Proactivity, enthusiasm, fashion knowledge and problem solving.
Client Advisor employer: JIL SANDER
Contact Detail:
JIL SANDER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor
✨Tip Number 1
Get to know the brand inside out! Dive deep into Jil Sander's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with customers authentically.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. The more comfortable you are in handling queries and showcasing empathy, the better you'll perform in real-life scenarios.
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on social media. Building relationships can lead to insider tips and even job referrals, so don’t be shy about putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the brand. Don’t miss out on this opportunity!
We think you need these skills to ace Client Advisor
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for luxury fashion shine through! Share your experiences and how they relate to the role of a Client Advisor. We want to see your enthusiasm for the brand and the industry!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant experience in luxury retail and customer service. We appreciate when you connect your skills directly to what we’re looking for in a Client Advisor.
Be Personable and Professional: Your written application should reflect your communication skills. Use a friendly yet professional tone, as if you were speaking to a customer. We value empathy and personal care, so let that come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Jil Sander!
How to prepare for a job interview at JIL SANDER
✨Know Your Brand Inside Out
Before the interview, dive deep into Jil Sander's history, values, and current collections. Understanding the brand's unique blend of luxury and functionality will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you’ve built relationships with clients and addressed their needs, as this is crucial for a Client Advisor role.
✨Stay Updated on Fashion Trends
Familiarise yourself with the latest trends in luxury fashion and how they relate to Jil Sander’s offerings. Being able to discuss current styles and how they fit into the brand's aesthetic will show that you're proactive and knowledgeable.
✨Practice Your Communication Skills
Since strong communication is key, practice articulating your thoughts clearly and confidently. Consider mock interviews with friends or family to refine your ability to engage with potential customers and convey product knowledge effectively.
