General Manager

Founded in 2016 in Marylebone, Jikoni is a purpose‑led restaurant and community‑focused business founded on the belief that the purpose of a restaurant is to restore. We create warmth, generosity, and kindness through hospitality that transforms how people feel, drawing on multicultural culinary traditions and the wisdom of the maternal kitchen. Our approach, “Cooking Without Borders,” celebrates diversity by sharing flavours, stories, and techniques from Asia, the Far East, India, the Middle East, and East Africa, bringing the nourishing, selfless essence of home‑cooked meals to every guest.

Since our founding, Jikoni has grown steadily and has now opened a new all‑day café and restaurant project with the new V&A East Museum in Stratford’s Olympic Park. We are poised to expand to another vibrant new restaurant in Bloomsbury late 2026 which this role would be.

What we’re looking for

We’re seeking a talented and passionate General Manager to join our team. In this role, you’ll work closely with the Jikoni team, Executive Chefs and directors, playing a pivotal role in building and leading our new venture (opening Winter 2026). This is a hands‑on leadership role where you’ll be able to engage with Jikoni’s positive and purposeful values and also inspire, mentor and energise a brand‑new bar/FOH team.

Emotional Skillset: You embody the qualities that define great hospitality: Kindness, Optimism, Self‑Awareness, Curiosity, Integrity, and Empathy.

Experience: 2 years' experience as a Supervisor/Manager is preferred or any equivalent experience welcome. If you meet most of the criteria and are excited about the role, we encourage you to apply.

Values Alignment: You share our family values of Multiculturalism & Pluralism, Integrity, Hospitality & Seva (Selfless Service), Excellence, and Entrepreneurialism.

Leadership & Ambition: A desire and drive to build and shape new channels of the business, contribute to a positive and supportive culture and build a career with us.

Culinary Curiosity: A deep curiosity for our style of maternal cooking and immigrant cuisine and global flavours.

Key responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead, train, and supervise front‑of‑house and kitchen staff
• Manage staff scheduling, performance, and payroll tracking
• Deliver excellent customer service and handle customer feedback or complaints
• Monitor stock levels, place orders, and manage supplier relationships
• Control costs, manage budgets, and meet sales targets
• Ensure compliance with food safety, hygiene, and health & safety regulations
• Maintain high standards of cleanliness, presentation, and brand consistency
• Respond to and organise enquiries for private hires
• Respond to reviews and general enquiries
• Prepare reports on sales performance and operational metrics to present back to the senior team

What we offer

• Career Progression: Opportunities for growth in a dynamic and progressive company and working directly with senior management and directors to grow your leadership, business and hospitality skills while contributing to business with a positive purpose.
• Unique Training: Go beyond the kitchen with visits and hands‑on training with our biodynamic farm partner and specialist producers.
• Competitive Package and Team Benefits: Delicious and wholesome team meals, a 51% team discount at our restaurants upon passing probation, 28 days holiday, a company pension scheme and private health insurance plans for all team members.

Everyone Is Welcome At Jikoni, one of our core values is Pluralism, the idea that celebrating both our similarities and differences make our community richer and stronger. We warmly encourage applications from women and people of all backgrounds and lived experiences. If this role speaks to you but you don’t meet every requirement, we would still love to hear from you. Please let us know if there are any reasonable adjustments or accommodations we can make during the hiring process.