Technical Services Manager - The Shard

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently recruiting a Technical Services Manager to join one of our most highly regarded client sites based in central London area. In this role you will be responsible for ensuring the company delivers its contractual obligations on time whilst supporting the on-site shift/day engineers, reporting into the Operations Manager and being first point of technical advice for the team. The successful candidate will be required to work on site from Monday to Friday, 8am-5pm and will be rewarded with salary reflective of their background, skill set and experience. While this role holds direct people management responsibility, it is expected to serve as a mentor and provide support to technical staff. The role is crucial in guiding and enabling team members to achieve and maintain service excellence.

Main Duties & Responsibilities:

• To represent the hard services team and ensure the successful site support for all engineering requirements.
• Conduct Audits of logbooks, CAFM and other systems pertaining to legislative & contractual compliance and in line with the Integral / JLL processes.
• To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA).
• Cover for the Contract/Account Manager when required, for all technical activities, main interface with the site client teams.
• Monitor PPM & Reactive duties through the CAFM system in line with required frequencies and legislative guidance.
• Ensure compliance is maintained at all times and where deficiencies are identified, remediation/action plans are implemented and acted upon.
• To ensure all Technical Activities are carried out to meet Integral’s health and safety and client safety requirements.
• Timely implementation and recording of statutory inspections including accurate recording of fire, access equipment and water hygiene records within their specified folders.
• Maintain the Asset Management Plan and monitor criticality and condition of assets.
• Actively monitor and manage specialist service providers to ensure adherence to contractual and legal obligations.
• Continuously develop & manage the site technical team to ensure service delivery is maintained to the highest standards.
• Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate bench-marking programmes.
• Provide emergency response and act as incident manager for all technical incidents, including coordinating/ liaising with the client stakeholders.
• Develop and maintain a service team culture and improve of self-delivery / self-perform activities.
• Manage extra works including formulation of quotations and procurement of supply chain.
• Provide technical support to project delivery teams utilising technical understanding and building intelligence to inform project enquiry submissions.
• Act as the appointed person for High/Low voltage electrical systems.

Experience & Qualifications:

• High level of technical awareness within the FM building services industry.
• Recognized apprenticeship, Degree qualified / HNC Electrical/mechanical engineering or the equivalent.
• C&G 2360 Parts 1 and 2 or equivalent.
• HV/LV Authorised Person.
• Minimum of 5 years’ experience of engineering services within critical environment.
• Good managing and Leadership skills.
• Excellent written and verbal communication skills.
• IT literate.
• Proficient with MS applications such as Word, Excel and PowerPoint.

Location: On-site – London, GBR