Shift Leader in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose: The Shift Leader reports directly to the Technical & Fabric Services Supervisor with direct line management responsibility for the engineer on their shift. This role is accountable for effective people management and serves as a key stakeholder in delivering critical facility operations with 100% uptime standards.

Responsibilities

• Team Leadership & Management: Lead, coordinate and lead the site-based engineering team in delivering the JLL engineering service commitments. Provide direct line management for respective team. Perform appraisals for direct reports and set clear individual objectives. Handle HR administration including sickness, return to work, and investigations. Coach team members to ensure consistent capability across the engineering team. Own the delivery function of engineering and fabric maintenance and reactive repairs to high standard holding their team and themselves to account.
• Technical Operations & Systems Management: Operate all facility systems competently, effectively and efficiently. Lead on delivering of building systems including MEP & Fabric assets. Ensure compliance & statutory tasks are completed on time. Monitor utilities usage and report abnormalities or energy savings to client. Support in identifying onsite critical spares including site stock register and monthly auditing. Update asset database accuracy and updates within the CAFM System. Provide emergency engineering relief cover. Act as the Duty Authorised Person (LV) if required. Work alongside Permitted contractors and ensure they’re working in accordance with their respective Safe System of Work. Own the delivery of PPM and reactive tasks, ensuring reporting shows positive. Lead and deliver the team’s service delivery, including quality & completion of tasks. Identification of critical plant and materials required to keep the client’s plant functioning effectively. Supervise sub-contractors through planned and reactive maintenance, reporting on findings and driving forward solutions with the client. Ensure Plant areas, workshops, stores, changing and rest areas etc. are kept to the highest level of housekeeping driving standards through the team. Participate alongside team members on Event Days, attendance may be required outside of business hours, this may also be required depending on event criticality. Coordinate with key stakeholders across the Event’s planning teams in addition to the FM team, building solid relationships and trust to be the ‘trusted partner’ in respect of MEP & Fabric.
• Client & Stakeholder Management: Work closely with Account Team to achieve 100% Critical Facilities uptime. Attend operations meetings and client meetings as requested. Support projects, contractors, and planned/reactive MEP & F works. Ensure immediate notification of critical equipment issues with relevant reports and recommendations.
• Reporting & Documentation: Ensure team are providing accurate and complete details on their PPM tasks. Ensure accurate information is supplied for client and internal reporting. Support in compiling detail feeding into the engineering risk register. Report back to management on critical systems availability and asset reliability. Handle critical incident (2-2-2) and near miss reporting with after-action reviews. Provide technical reports and improvement recommendations as required. Manage debit and WIP review and updates.
• Health & Safety Leadership: Proactively promote 'Safety First' culture in line with JLL Cardinal Rules of Safety. Ensure safe, professional and conscientious conduct of all Personnel. Drive Health and Safety culture throughout the team. Apply knowledge of safe systems of work and compliance requirements.
• Additional Duties: Communicate and implement technical/legislative updates effectively. Participate actively in site escalation processes including on-call emergency response. Provide ONWH support for critical works when required. Become familiar with REM contract administrative requirements and JLL processes.

Essential Qualifications and Requirements

• Skills: Approved apprenticeship or appropriate experience within Building Services. Excellent communication skills and the ability to deal with staff and Customers. Formal qualification in electrical engineering. Experience as an end user of a Building Management Systems. Intermediate computer literacy using Windows Office applications. Self-motivated and able to work on own initiative as well as part of a team. Excellent numeracy and literacy skills, with experience of report writing.
• Qualifications: 18th Edition IEE: Wiring & Installation. Previously LV/HV Authorised Person. C&G 2360 Parts 1 and 2 or equivalent. C&G 2391 - Desirable.
• Personal Attributes: Reliable and conscientious. Pro-active in achieving the highest standard of operation. Must be enthusiastic to deliver a good service to the Customer. Ability to lead, motivate and direct a small team of technicians/operatives. Well-presented and approachable manner. Confidence and commitment to providing a high quality, professional service. Ability to develop a good understanding of the customers’ business requirements. Good written and verbal communication skills. Ability to prioritise work tasks. Adaptable and flexible in approach to work required. Effective problem-solving skills. Ability to remain calm under pressure. Reliable. Detail conscious.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!