At a Glance
- Tasks: Lead the Device Management team and drive innovation in customer experience.
- Company: Join Jigsaw24, a leader in tech solutions with a focus on innovation.
- Benefits: Enjoy 26 days holiday, health cover, and perks like free coffee and staff discounts.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping device management strategies and mentoring future tech leaders.
- Qualifications: Experience in endpoint management and a passion for technology and innovation.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and proactive Technical Lead to join our team. The ideal candidate will be instrumental in driving our levels of customer experience through proactivity, design innovation & knowledge transfer so we can actively demonstrate to our customers how Jigsaw24 not only delivers on contractual obligations and innovates in the sector but also evolves the user experience. The ideal candidate will have deep technical knowledge, a strategic mindset, the ability to design, implement, and optimise IT solutions but also possess a passion for innovation and industry trends to differentiate Jigsaw24 from the competition to maintain and grow our position in the market.
Key Purpose of the role
- To own the trajectory for device management in Service, driving industry best practice and new trend adoption (where appropriate).
- Functional leadership of the Jigsaw24 service, equipping Service Delivery Management and Sales with collateral to win business and expand share of wallet.
- Reviewing existing Service accounts and new proposals; developing and executing and managing transformation paths for customers.
Key duties and responsibilities are
- Provide technical leadership for the Device Management team across Windows and Apple platforms.
- Act as the senior escalation point for complex endpoint management, security, and user experience issues.
- Design and improve modern endpoint management solutions using Intune, Jamf Pro, Apple Business Manager, and related technologies.
- Define security baselines, compliance standards, lifecycle processes, documentation, and operational procedures.
- Drive automation, self-service, provisioning, deployment, patching, configuration, and compliance improvements.
- Mentor engineers, evaluate emerging technologies, and recommend service improvements.
- Collaborate with Security, Service Delivery, Professional Services, and Architecture teams to align services with business and customer needs.
Education, Skills, Knowledge and Experience
- Strong experience in enterprise endpoint management across Windows, macOS, Intune, Jamf Pro, and Apple Business Manager.
- Deep knowledge of device configuration, compliance, application deployment, Autopilot, reporting, and lifecycle management.
- Solid understanding of endpoint security, device hardening, conditional access, compliance policies, and Zero Trust principles.
- Able to set technical strategy and standards while remaining hands‑on with implementation and troubleshooting.
- Strong mentoring, analytical, and communication skills, with Managed Services experience desirable.
- Automation or scripting knowledge and relevant Microsoft, Apple, Jamf, or security certifications would be beneficial.
Benefits at Jigsaw24
- 26 days holiday.
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services.
- Cycle2work.
- Travel to work loan.
- Free on‑site parking.
- Staff purchase scheme on fantastic Apple products and more.
- Unlimited bistro coffee and tea facilities.
- Enhanced family‑friendly policies.
- Pension scheme.
- Electric Vehicle scheme.
- Life cover.
Technical Lead - Device Management in Nottingham employer: Jigsaw24
At Jigsaw24, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Technical Lead in Device Management, you will not only have the opportunity to drive cutting-edge solutions but also benefit from a supportive environment that prioritises employee growth through mentorship and continuous learning. With a comprehensive benefits package, including health cover, generous holiday allowance, and family-friendly policies, Jigsaw24 is committed to ensuring a rewarding and fulfilling work experience for all our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead - Device Management in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jigsaw24 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jigsaw24 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jigsaw24!
✨Direct Apply to Jigsaw24
Let's not forget to apply directly through the Jigsaw24 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Lead - Device Management in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jigsaw24.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jigsaw24. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jigsaw24
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
