Jigsaw24 is seeking a Service Support Agent to be the first point of contact for Starters and Leavers, hardware break fix, and grading services customers. You will handle incidents and requests, provide timely responses, and assist with courier shipments and stock orders.
Reporting to the Service Support Manager, you will communicate clearly via phone and email, maintain SLA commitments, and learn Jigsaw24’s services and ITIL-based processes to deliver excellent customer support for B2B clients.
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Tech Support & Service Desk Specialist in Nottingham employer: Jigsaw24
At Jigsaw24, we pride ourselves on being an exceptional employer that prioritises people and fosters a supportive, family-like culture. Our Technician Support team benefits from a range of perks including 26 days of holiday, health cover, and opportunities for personal growth in a collaborative environment. With a commitment to sustainability and social responsibility, we empower our employees to thrive while making a positive impact on the world around us.
