At a Glance
- Tasks: Coordinate and manage customer renewals, ensuring smooth service continuity and strong relationships.
- Company: Join Jigsaw24, a company committed to people, sustainability, and excellence.
- Benefits: Enjoy 26 days holiday, health cover, cycle-to-work scheme, and more perks.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team that values your growth and impact.
- Qualifications: Organised, detail-oriented, and a clear communicator with a knack for problem-solving.
The predicted salary is between 27000 - 33000 £ per year.
About The Role
The Licensing Coordinator is accountable for delivering a proactive, accurate and customer focused renewals service that protects service continuity, strengthens retention, supports growth and delivers trusted customer relationships.
- Key duties and responsibilities are
- Renewal pipeline coordination
- Maintain an accurate customer renewals schedule and pipeline, ensuring upcoming licence and subscription expiries are identified, categorised, assigned and progressed in good time.
- Own and manage lower value renewals through to completion, ensuring customers are engaged proactively, requirements are confirmed and renewal outcomes are delivered successfully.
- Maintain accurate renewal records, forecasts, milestone tracking and status updates, highlighting priorities, overdue actions, approaching deadlines and potential expiry risks.
- License and subscription validation
- Validate customer entitlements, quantities, subscription terms, renewal dates and supporting information to ensure renewal requirements are accurate, complete and ready for processing.
- Work with vendors and distribution partners to obtain renewal pricing, programme information and available options, supporting accurate quotation and proposal creation aligned to customer requirements.
- Identify licensing scenarios, missing information or renewal complexity requiring further commercial or licensing review, escalating these to the Licensing Specialist where appropriate.
- Renewal insight, risk and portal management
- Coordinate the administrative requirements associated with licensing renewals from initial identification through to order readiness, ensuring documentation and internal records are complete.
- Maintain vendor portals, including deal registrations and supporting information required to progress renewal activity effectively.
- Identify renewal risks, delays or potential lapses early, escalating issues and coordinating internal action to protect service continuity and support timely reporting.
- Renewal risk and escalation
- Escalate identified risks, blockers or approaching deadlines to the Licensing Specialist or relevant stakeholder in sufficient time for corrective action.
- Maintain clear records of outstanding actions and follow up with internal stakeholders to ensure activity is progressed.
- Highlight recurring administrative or process issues that could impact renewal efficiency, service continuity or customer experience.
- Stakeholder coordination
- Maintain effective working relationships across sales, purchasing, order fulfilment, finance, vendors and distribution partners to ensure renewal information and actions are coordinated effectively.
- Liaise with vendors and distribution partners to obtain the pricing, documentation and supporting information required for renewal preparation.
- Provide clear and timely renewal updates to internal stakeholders and support the Licensing Specialist with accurate information for customer discussions and commercial engagement
Education, Skills, Knowledge and Experience
- Highly organized and process focused - able to coordinate multiple renewals, deadlines and activities while following established processes consistently and identifying opportunities to improve operational efficiency.
- Responsive, dependable and accountable - progresses assigned actions promptly, follows through on outstanding requirements and takes responsibility for the quality and completeness of renewal activity within their remit.
- Detail oriented and accurate - ensures renewal dates, quantities, pricing, customer information and documentation are complete, correct and maintained to support timely processing and reporting.
- Licensing aware and risk conscious - understands licensing terminology, subscription structures and renewal processes, while recognising approaching deadlines, missing information and potential delays and escalating appropriately.
- Clear and collaborative communicator - communicates renewal status, requirements and outstanding actions effectively, working across internal teams, vendors and distribution partners to keep renewal activity progressing.
- Who Are Jigsaw24
We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success.
To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here
Benefits At Jigsaw24
- You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
- Cycle2work
- Travel to work loan
- Free on-site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family-friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
We are always on the lookout for hungry people who want to realise their potential.
It’s not just about filling existing vacancies - it’s about what you can achieve.
As a business, we never stand still.
In fact, we encourage our people to follow their own path and help us improve how we all work.
- To find out more please visit our “about us” section on our website by clicking here
- #J-18808-Ljbffr
Licensing Specialist in Nottingham employer: Jigsaw24
At Jigsaw24, we pride ourselves on being an exceptional employer that prioritises people and fosters a supportive, family-like culture. Our Technician Support team benefits from a range of perks including 26 days of holiday, health cover, and opportunities for personal growth in a collaborative environment. With a commitment to sustainability and social responsibility, we empower our employees to thrive while making a positive impact on the world around us.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Specialist in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jigsaw24. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jigsaw24 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Licensing Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jigsaw24:Your cover letter is your chance to shine! Tell us why you want to work at Jigsaw24 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jigsaw24!
How to prepare for a job interview at Jigsaw24
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
