At a Glance
- Tasks: Be the go-to person for customer queries and support sales growth.
- Company: Join Jigsaw24, a dynamic company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy 26 days holiday, health cover, and perks like free coffee and discounts on Apple products.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: 3-7 years in account management or sales support with strong attention to detail.
The predicted salary is between 35000 - 45000 £ per year.
About the role
The Internal Account Manager serves as a key member of the virtual account team and acts as an extension to the Account Manager, removing non‑strategic sales activity and allowing Sales to focus on both growth and strategic engagement. This role should ensure timely response and resolution to requests, protecting customer satisfaction and is critical in ensuring revenue realisation, margin protection and customer retention.
Key duties and responsibilities
- Be the primary point of customer contact for day‑to‑day transactional sales activity and customer queries.
- Own customer communications, developing relationships with procurement and IT stakeholders.
- Providing pricing, quotations and standard commercial proposals within agreed frameworks.
- Identify and explore upsell and customer development opportunities, engaging client directors and/or business development representatives where relevant.
- Demonstrate a clear understanding of customers’ business and technology needs.
- Own the internal commercial relationship for all live customers. Act as the internal point of accountability for:
- Contract scope
- Commercial terms
- SLAs and entitlements
- Change requests
- Support external Account Managers / Customer Success with:
- Account intelligence
- Commercial insights
- Risk identification
- CRM Customer & opportunity maintenance
- Identify upsell, cross‑sell and renewal risks from an operational and commercial perspective.
- Own the post‑sale handover process from Sales to Operations.
- Validate all orders for:
- Commercial accuracy
- Scope clarity
- Delivery feasibility
- Prevent poor‑quality deals entering delivery.
- Resolve contract discrepancies and misaligned expectations.
- Coordinate with Operations, Engineering and Service teams to ensure timely delivery.
- Track fulfilment milestones and service activation.
- Act as escalation owner for delivery risks.
- Ensure what is delivered matches what was sold.
- Own the commercial execution of revenue:
- Billing setup
- Pricing validation
- Invoice accuracy
- Revenue leakage prevention
- Partner with Finance on:
- Dispute resolution
- Credit control support
- Contract changes and amendments
- Own the internal onboarding experience.
- Ensure customers understand:
- Service scope
- Commercial model
- Support structure
- Reduce early churn and dissatisfaction driven by operational failures.
- Design and own post‑sales and internal account processes.
- Improve automation across:
- Order capture
- Provisioning
- Billing
- Contract changes
- Own CRM / ERP data quality for live accounts.
Education, Skills, Knowledge and Experience
Essential
- 3–7 years in Internal Account Management, Sales Support, Sales Operations, Commercial Operations or similar.
- Strong understanding of:
- Contracts and commercial terms
- Order‑to‑cash processes
- Service delivery models
- Experience working in CRM and order management systems.
- Excellent stakeholder management skills.
- Strong attention to detail and process discipline.
- Commercial mindset with customer focus.
Desirable
- Experience in SaaS, managed services, logistics, or complex B2B services.
- Experience working with billing or ERP systems.
- Understanding of renewals and contract lifecycle management.
Benefits
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services.
- Cycle2work
- Travel to work loan
- Free on‑site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family‑friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
Internal Account Manager in Nottingham employer: Jigsaw24
At Jigsaw24, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As an Internal Account Manager, you will benefit from comprehensive health cover, generous holiday allowances, and opportunities for professional growth, all while working in a supportive environment that values employee well-being and development. Our commitment to enhancing your work-life balance is evident through our family-friendly policies and unique perks like access to top-tier Apple products and electric vehicle schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jigsaw24. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jigsaw24 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jigsaw24:Your cover letter is your chance to shine! Tell us why you want to work at Jigsaw24 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jigsaw24!
How to prepare for a job interview at Jigsaw24
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
