At a Glance
- Tasks: Be the go-to person for customer queries and support sales growth.
- Company: Join Jigsaw24, a dynamic company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy 26 days holiday, health cover, and perks like free coffee and discounts on Apple products.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: 3-7 years in account management or sales support with strong attention to detail.
The predicted salary is between 35000 - 45000 £ per year.
About the role
The Internal Account Manager serves as a key member of the virtual account team and acts as an extension to the Account Manager, removing non‑strategic sales activity and allowing Sales to focus on both growth and strategic engagement. This role should ensure timely response and resolution to requests, protecting customer satisfaction and is critical in ensuring revenue realisation, margin protection and customer retention.
Key duties and responsibilities
- Be the primary point of customer contact for day‑to‑day transactional sales activity and customer queries.
- Own customer communications, developing relationships with procurement and IT stakeholders.
- Providing pricing, quotations and standard commercial proposals within agreed frameworks.
- Identify and explore upsell and customer development opportunities, engaging client directors and/or business development representatives where relevant.
- Demonstrate a clear understanding of customers’ business and technology needs.
- Own the internal commercial relationship for all live customers. Act as the internal point of accountability for:
- Contract scope
- Commercial terms
- SLAs and entitlements
- Change requests
- Support external Account Managers / Customer Success with:
- Account intelligence
- Commercial insights
- Risk identification
- CRM Customer & opportunity maintenance
- Identify upsell, cross‑sell and renewal risks from an operational and commercial perspective.
- Own the post‑sale handover process from Sales to Operations.
- Validate all orders for:
- Commercial accuracy
- Scope clarity
- Delivery feasibility
- Prevent poor‑quality deals entering delivery.
- Resolve contract discrepancies and misaligned expectations.
- Coordinate with Operations, Engineering and Service teams to ensure timely delivery.
- Track fulfilment milestones and service activation.
- Act as escalation owner for delivery risks.
- Ensure what is delivered matches what was sold.
- Own the commercial execution of revenue:
- Billing setup
- Pricing validation
- Invoice accuracy
- Revenue leakage prevention
- Partner with Finance on:
- Dispute resolution
- Credit control support
- Contract changes and amendments
- Own the internal onboarding experience.
- Ensure customers understand:
- Service scope
- Commercial model
- Support structure
- Reduce early churn and dissatisfaction driven by operational failures.
- Design and own post‑sales and internal account processes.
- Improve automation across:
- Order capture
- Provisioning
- Billing
- Contract changes
- Own CRM / ERP data quality for live accounts.
Education, Skills, Knowledge and Experience
Essential
- 3–7 years in Internal Account Management, Sales Support, Sales Operations, Commercial Operations or similar.
- Strong understanding of:
- Contracts and commercial terms
- Order‑to‑cash processes
- Service delivery models
- Experience working in CRM and order management systems.
- Excellent stakeholder management skills.
- Strong attention to detail and process discipline.
- Commercial mindset with customer focus.
Desirable
- Experience in SaaS, managed services, logistics, or complex B2B services.
- Experience working with billing or ERP systems.
- Understanding of renewals and contract lifecycle management.
Benefits
You will receive a wide range of benefits working at Jigsaw24 including:
- 26 days holiday
- Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services.
- Cycle2work
- Travel to work loan
- Free on‑site parking
- Staff purchase scheme on fantastic Apple products and more
- Unlimited bistro coffee and tea facilities
- Enhanced family‑friendly policies
- Pension scheme
- Electric Vehicle scheme
- Life cover
Internal Account Manager in Nottingham employer: Jigsaw24
At Jigsaw24, we pride ourselves on being an exceptional employer that prioritises people and fosters a supportive, family-like culture. Our Technician Support team benefits from a range of perks including 26 days of holiday, health cover, and opportunities for personal growth in a collaborative environment. With a commitment to sustainability and social responsibility, we empower our employees to thrive while making a positive impact on the world around us.
