Channel Operations Administrator in Mansfield

About the role

Provide shared support across the channel team as a key member of the virtual account team, acting as an extension of Account Managers by coordinating sales activity and managing administrative processes. Take ownership of non-strategic sales activity, enabling Sales to focus on growth, customer engagement and revenue generation. Ensure timely responses and resolution to requests, protecting customer satisfaction and supporting revenue realisation, margin protection and customer retention.

Key duties and responsibilities are

• Prepare and issue accurate quotations, obtaining vendor pricing and availability for standard products and bespoke requests.
• Check pricing, discounts, commercial terms and margin against agreed approvals; upscale discrepancies and exceptions.
• Support Account Managers with quotation follow-up, recording status and next actions to support conversion.
• Process orders accurately, checking purchase orders and agreed terms. Track fulfilment, communicate delivery updates and resolve delays, returns and cancellations.
• Maintain accurate customer, quotation and order records in Dynamics and other systems.
• Set up and maintain customer procurement portals.
• Release service contract orders in line with agreed billing schedules.
• Raise consolidated orders for repairs service customers to enable accurate, timely invoicing.
• Administer customer rebates, maintaining accurate records and supporting evidence. Coordinate calculations, approvals and settlement with the relevant teams in line with agreed customer terms.
• Deliver customer and account reports within agreed timescales
• Handle customer calls and emails professionally, providing clear updates and following requests through to resolution.
• Manage the Partner mailbox, categorise and assign requests, monitor outstanding actions and follow up within agreed timescales.
• Coordinate Account Managers, Finance, Procurement, Vendors and fulfilment teams, maintaining clear ownership, priorities and handovers.
• Identify and escalation risks to revenue, margin or customer retention, including pricing errors, missing approvals and unresolved queries.
• Follow sales processes, maintain approvals and documentation, suggest practical improvements and build knowledge of products, services and channel operations.

Education, Skills, Knowledge and Experience:

• Minimum two years of experience in B2B sales support, sales administration or customer service.
• Experience supporting Account Managers and coordinating quotations, orders and customer enquiries.
• Experience using CRM systems such as Microsoft Dynamics
• Service billing and customer rebate administration experience is desirable.
• Excellent written and verbal communication skills and a customer-focused approach.
• Strong attention to detail and numeracy, with an understanding of pricing accuracy, margin and timely invoicing.
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn new systems quickly.
• Ability to prioritise requests, meet deadlines and complete actions while working effectively across departments.

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well‑being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our peopleto follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.

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