Licensing Specialist

About the role

The Licensing Coordinator is accountable for delivering a proactive, accurate and customer focused renewals service that protects service continuity, strengthens retention, supports growth and delivers trusted customer relationships.

Key duties and responsibilities are:

Renewal pipeline coordination

• Maintain an accurate customer renewals schedule and pipeline, ensuring upcoming licence and subscription expiries are identified, categorised, assigned and progressed in good time.
• Own and manage lower value renewals through to completion, ensuring customers are engaged proactively, requirements are confirmed and renewal outcomes are delivered successfully.
• Maintain accurate renewal records, forecasts, milestone tracking and status updates, highlighting priorities, overdue actions, approaching deadlines and potential expiry risks.

License and subscription validation

• Validate customer entitlements, quantities, subscription terms, renewal dates and supporting information to ensure renewal requirements are accurate, complete and ready for processing.
• Work with vendors and distribution partners to obtain renewal pricing, programme information and available options, supporting accurate quotation and proposal creation aligned to customer requirements.
• Identify licensing scenarios, missing information or renewal complexity requiring further commercial or licensing review, escalating these to the Licensing Specialist where appropriate.

Renewal insight, risk and portal management

• Coordinate the administrative requirements associated with licensing renewals from initial identification through to order readiness, ensuring documentation and internal records are complete.
• Maintain vendor portals, including deal registrations and supporting information required to progress renewal activity effectively.
• Identify renewal risks, delays or potential lapses early, escalating issues and coordinating internal action to protect service continuity and support timely reporting.

Renewal risk and escalation

• Escalate identified risks, blockers or approaching deadlines to the Licensing Specialist or relevant stakeholder in sufficient time for corrective action.
• Maintain clear records of outstanding actions and follow up with internal stakeholders to ensure activity is progressed.
• Highlight recurring administrative or process issues that could impact renewal efficiency, service continuity or customer experience.

Stakeholder coordination

• Maintain effective working relationships across sales, purchasing, order fulfilment, finance, vendors and distribution partners to ensure renewal information and actions are coordinated effectively.
• Liaise with vendors and distribution partners to obtain the pricing, documentation and supporting information required for renewal preparation.
• Provide clear and timely renewal updates to internal stakeholders and support the Licensing Specialist with accurate information for customer discussions and commercial engagement

Education, Skills, Knowledge and Experience:

• Highly organized and process focused– able to coordinate multiple renewals, deadlines and activities while following established processes consistently and identifying opportunities to improve operational efficiency.
• Responsive, dependable and accountable– progresses assigned actions promptly, follows through on outstanding requirements and takes responsibility for the quality and completeness of renewal activity within their remit.
• Detail oriented and accurate– ensures renewal dates, quantities, pricing, customer information and documentation are complete, correct and maintained to support timely processing and reporting.
• Licensing aware and risk conscious– understands licensing terminology, subscription structures and renewal processes, while recognising approaching deadlines, missing information and potential delays and escalating appropriately.
• Clear and collaborative communicator– communicates renewal status, requirements and outstanding actions effectively, working across internal teams, vendors and distribution partners to keep renewal activity progressing.

Who are Jigsaw24

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please seehere

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our peopleto follow their own path and help us improve how we all work.To find out more please visit our “about us” section on our website by clickinghere