Commercial Contracts Coordinator

About the role

This role is responsible for supporting the Commercial Contracts Manager in the administration, coordination and governance of customer contracts throughout their lifecycle. The Contracts Coordinator will own the full contracts workflow, ensuring new orders are logged, tracked and progressed promptly, with all contractual documentation, approvals and signatures completed in line with internal governance requirements prior to contract go-live.

Key duties and responsibilities are:

Contract Administration & Coordination

• Coordinate contract requests from initiation through to execution and go-live, acting as the owner of the contracts workflow and ensuring all required documentation, approvals and supporting information are completed.
• Track the progress of all customer contracts and proactively engage stakeholders to obtain outstanding information, approvals or documentation.
• Ensure all executed contracts and supporting documents are stored and maintained in accordance with internal governance standards.
• Act as a key point of contact for contract administration queries across the business.

Contract Database Management

• Take ownership of the contracts repository/database, ensuring all customer contract records and associated commercial, operational and contractual data remain accurate, complete and up to date.
• Conduct regular audits of contractual records to maintain data quality and identify missing documentation or discrepancies.
• Support continuous improvement of contract management processes, reporting and database effectiveness.

Contract Preparation and Lifecycle Support

• Prepare standard contractual documents using approved templates and processes including contract variations, cloud order forms, renewals and terminations.
• Complete first-pass reviews of contractual documentation, ensuring accuracy, completeness and consistency whilst identifying missing information, documentation gaps and deviations from standard templates.
• Support the review of customer contract markups by identifying variations from standard contractual positions and highlighting these for further review.
• Develop an understanding of contractual terms, commercial risks and customer requirements through on-the-job training and mentoring.
• Progressively undertake more complex drafting, contract review and document preparation activities as experience and capability develop.

Commercial Governance & Compliance

• Support adherence to contract governance processes, approval frameworks and document control standards.
• Assist with internal audits and compliance reviews relating to customer contracts and contract records.
• Maintain template documentation, standard forms and supporting contract administration materials.
• Ensure contractual documentation is retained and archived in accordance with company policies.

Stakeholder Support

• Work closely with Sales, Finance, Delivery and Commercial teams to coordinate contract-related activities.
• Provide regular contract status updates and reporting to internal stakeholders.
• Support onboarding activities by ensuring contractual information is complete and available to operational teams.
• Assist the Commercial Contracts Manager with ad hoc commercial, contractual and administrative activities as required.

Education, Skills, Knowledge and Experience:

• Previous experience in a Contracts Administrator, Commercial Administrator, Sales Support, Legal Administration or similar business support role.
• Experience maintaining databases, records management systems or contract management platforms.
• Strong administrative and organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Familiarity with CRM systems (e.g., Salesforce or Dynamics 365) would be beneficial.
• Proficient in Microsoft Office applications, particularly Word and Outlook.
• Experience working with confidential and commercially sensitive information.
• Ability to work effectively across multiple teams and stakeholder groups.
• Understanding of contract lifecycle management processes would be advantageous.
• Knowledge of Managed Services, Technology or Professional Services environments would be beneficial but not essential.

Who are Jigsaw24

We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies – it's about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work.To find out more please visit our about us section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.