3PL Contract Manager in Richmond

Founded in 1970, Jigsaw was the first premium fashion brand on the high street. Since then, the company has expanded worldwide to work with the finest mills, cutting edge photographers, up‑and‑coming models, and renowned architects. But the search for the best in the industry never stops. As our journey continues, we are looking for passionate and talented people to learn about Style & Truth: a set of values that sets us apart from the rest of the high street, a belief that everyone should feel empowered to embrace their own style, be true to themselves, and not slavishly follow the fashion world. This means putting style before trends and truth before hype.

JOB SUMMARY

The 3PL Contract Manager is responsible for overseeing all outsourced logistics operations delivered through third‑party logistics (3PL) partners. This role ensures the effective management of warehousing, distribution, transportation, and value‑added services, maintaining high service levels while optimising cost, quality, and operational performance. The role holder will act as the primary interface between the business and 3PL partners, ensuring contractual compliance, performance management, continuous improvement, and strong commercial governance. This position also collaborates with internal teams—including Merchandising, Customer Services, Finance, and Operations—to ensure seamless end‑to‑end supply chain execution.

KEY RESPONSIBILITIES

• 3PL Performance & Relationship Management
  • Lead day‑to‑day management of all 3PL operations, ensuring SLA and KPI adherence.
  • Conduct regular business reviews with 3PL partners, identifying risks, improvement opportunities, and corrective actions.
  • Manage and maintain operational SOPs, process documentation, and service standards.
  • Oversee inventory accuracy, including PI counts, stock investigations, and reconciliation processes.
  • Ensure effective management of inbound, outbound, returns, and value‑added services.
  • Monitor service performance, proactively resolving issues and escalations.
• Commercial & Contract Governance
  • Ensure full compliance with contractual terms, service levels, and commercial agreements.
  • Review, analyse, and approve logistics‑related invoices, ensuring cost accuracy and budget alignment.
  • Lead or support negotiations on contract variations, pricing reviews, and service expansions.
• Operational Excellence & Continuous Improvement
  • Drive continuous improvement across logistics operations, including process optimisation, automation, and systems integration.
  • Lead logistics improvement projects such as network optimisation, warehouse layout changes, or transport efficiency initiatives.
  • Identify and implement technology enhancements to improve visibility, reporting, or operational efficiency.
• Internal Stakeholder Management
  • Collaborate cross‑functionally to support internal teams with logistics‑related needs or escalations.
  • Partner with Merchandising on inbound flow, stock availability, and seasonal events.
  • Support Customer Services in resolving customer fulfilment and delivery issues.
  • Work with Finance on cashflow, accruals, invoice validation, and budgeting.

REQUIRED SKILLS AND EXPERIENCE

• Minimum 3 years’ experience managing 3PL contracts or outsourced logistics operations.
• Strong understanding of warehouse, fulfilment, and transportation operations.
• Proficiency in Excel and commercial reporting; ERP experience (e.g., Navision, SAP, Oracle) preferred.
• Solid understanding of supply chain principles, inventory management, and logistics KPIs.
• Knowledge of customs procedures and import/export documentation (advantageous).
• Strong communication and stakeholder‑management skills.
• Highly organised with the ability to prioritise and work under pressure.
• Analytical, detail‑oriented, and commercially focused.
• Hands‑on, adaptable, and comfortable in fast‑changing environments.
• Team player with a collaborative mindset.

Additional Information

• Role based Kew (West London)
• Role may include occasional travel to warehouses or logistics hubs.
• Ideal for candidates with retail, e‑commerce, or FMCG backgrounds.

BENEFITS

• Fantastic Staff discount schemes – up to 50% (and 70% on 5 items per season)
• Access to the Unum- Help@Hand – Jigsaw’s wellbeing and benefits provider, for a whole host of resources, support and discounts.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.