At a Glance
- Tasks: Support users, solve problems, and provide feedback to shape our product.
- Company: Join Jigsaw, a fast-growing tech company transforming professional services.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Other info: Fast-paced environment with excellent career growth potential.
- Why this job: Be a frontline hero and make a real impact on user experiences.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for tech.
The predicted salary is between 30000 - 30000 £ per year.
About Us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data. Our clients include the world’s biggest consultancies, leading financial institutions and top law firms. Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them every day. But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.
Why join us?
We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen. We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.
Product Success Associate – Overview
As a Product Success Associate, you’ll be our frontline hero, solving problems for our users as a member of our New York based team. This is a fast-paced, high-impact position where you’ll spend approximately 80% of your time supporting users and 20% collaborating with internal teams. You will be helping our clients – primarily from legal, accountancy, corporate, and financial sectors – to get the most value from our platform, while also providing crucial feedback that shapes the product. Over the first 12 months, you’ll evolve into a technical, autonomous operator who can tackle almost anything when it comes to resolving support queries. Please note: This is a hybrid role, with three days a week required in-office in London.
You’ll focus on:
- Handling high-volume, high-velocity customer interactions – responding to inquiries, troubleshooting issues, and solving real-world problems which address user frustrations.
- Ensuring their needs are met with both efficiency and empathy.
- Working on product initiatives – providing feedback on product development, identifying common customer needs, and contributing to feature launches.
- Being the glue between Product and Business Development – ensuring alignment between what customers need and how our platform evolves.
- Contributing to Jigsaw’s reputation as a world-class support team – Your support will contribute directly to customer satisfaction and retention, ensuring our clients continue to choose Jigsaw as their go-to platform.
Exceptional service is one of our unique selling points, and you’ll help maintain that reputation by providing best-in‑class support.
You’ll need:
- To be a phenomenal Communicator – you’re clear, concise, and empathetic, creating exceptional experiences for our clients, whether they are external customers or internal teams.
- To be a problem-solver, you thrive diving into complex issues, identifying patterns, and finding root causes to resolve problems efficiently.
- Technical aptitude – you don’t need to be a coder, but you love to tinker with tech and keep up to date on new technical trends; experience with Azure, SQL, Web Dev tools, Terminal & CMD will be highly advantageous.
- To be organised & methodical, you keep calm under pressure and thrive in fast‑paced settings managing multiple tasks simultaneously.
- A relentless service mindset – you love helping people, anticipating needs and delivering world‑class experiences to every user, client or colleague.
- A hunger for growth – you want to build a scale‑up from the inside and welcome challenges. You want to grow your skillset in new ways.
Who should apply?
If you thrive in fast‑paced environments, love solving problems, and want to work across multiple teams, this role is for you. You’ll gain exposure to both customer‑facing work and technical product development, making it an ideal steppingstone for future career growth.
Compensation Range £30K
Product Success Associate employer: Jigsaw
At Jigsaw, we foster a vibrant work culture that prioritises creativity, ownership, and collaboration, making it an exceptional place for a Product Success Associate to thrive. With a hybrid working model based in London, employees enjoy the flexibility of remote work while being part of a dynamic team that values their input and encourages professional growth. Our commitment to providing world-class support not only enhances customer satisfaction but also empowers our team members to develop their skills and advance their careers in a fast-growing SaaS environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Associate
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Jigsaw value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Jigsaw a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Jigsaw!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Jigsaw.
We think you need these skills to ace Product Success Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Jigsaw!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Jigsaw
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
