London Store Manager

As our journey continues, we’re looking for a warm, passionate, talented, and friendly Store Manager to join one of our London stores on a full‑time basis. You will be working 40 hours per week. This is a fabulous opportunity for someone who wants to start or resume a career in fashion – whether you’ve taken a career break, looked after your family, or simply have an interest in fashion – we want to hear from you! Similarly, if you have any challenges or need any reasonable adjustments if offered an interview, please let us know and we can make sure the interview is right for you.

What you’ll be doing:

• Have a real connection with your local community, driving local, relevant events and local initiatives to attract new customers and delight existing ones.
• Develop a strong personal relationship with your store’s top customers to maintain strong brand engagement.
• Have an omnichannel mentality – delight our customers through all channels: Store, Tablet, One Stock and Click & Collect.
• Attract, recruit & retain people with passion and an uncompromising commitment to delivering a fantastic experience for our customers.
• Inspire the growth and development of your teams through regular performance reviews.
• Create a culture of R&R to inspire and motivate your teams.
• Manage stock levels and make key decisions about stock control to minimise loss and ensure the accuracy of the stock file.
• Optimise the in‑store experience by ensuring team members are efficient in all operational tasks, utilising Brand Best Practice – driving an action‑led approach.
• Effectively manage payroll budget to deliver wages in line with the store’s sales budget.
• Feel empowered to make brave decisions that deliver commercial excellence, ensuring that promotions, sales and visual merchandising guides are carried out to brand standards.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Ensure that the store complies with requirements in all areas of operational activity, policy and procedure, with specific regard to stock and cash security.
• Undertake any other reasonable duties identified by the Regional Manager.

What we look for:

• Experience in team management.
• Positivity and readiness to take on anything.
• A passion for putting people at the heart of all that we do – customers and our team.
• A willingness to learn, resourcefulness and a desire to seize opportunities.
• The ability to inspire, motivate and lead a team.
• A strong commitment to customer service and maintaining excellent store standards.

In return, some examples of our comprehensive benefits package include:

• Fantastic staff discount schemes – up to 50% (and 70% on 5 items per season).
• Generous seasonal uniform allowance.
• Access to the Unum/Help@Hand, our renowned industry benefits provider, for a whole host of resources, support and discounts.

To apply for this exciting opportunity and join our fun and fantastic team, please click on the Apply button and fully complete the application form for our consideration. We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage.