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For Companies At a Glance
- Tasks: Be the go-to person for our legal clients, solving problems and building relationships.
- Company: Join Jigsaw, a fast-growing company transforming professional services with innovative data solutions.
- Benefits: Enjoy a creative work environment, opportunities for growth, and a competitive salary.
- Why this job: This role offers variety, entrepreneurial exposure, and a chance to make a real impact.
- Qualifications: 3+ years in Customer Success, excellent communication, and a positive problem-solving attitude required.
- Other info: Legal experience is a bonus but not essential; we value self-motivated team players.
The predicted salary is between 30000 - 43500 £ per year.
Join to apply for the Customer Success Manager - Legal role at Jigsaw.
About Us
At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We help our clients organise, visualise, and utilise their data—think Figma or Canvas but for the ‘City’. Our clients include leading consultancies, financial institutions, and top law firms. Founded by entrepreneurs Stephen and Travis, Jigsaw has experienced significant growth, with a strong track record of success and a global user base. We are ambitious and looking for talented individuals to join our journey.
Why join us?
We foster a creative, enthusiastic, and humorous work environment. We value ownership, action, trust, and empowerment.
About The Role
As a Customer Success Manager, you’ll be the trusted point of contact for our legal clients, developing long-term relationships and acting as their advocate and problem solver. This role offers variety, opportunities for growth, and exposure to entrepreneurial initiatives.
Responsibilities include:
- Serving as the main contact for clients and internal teams
- Managing product trials and training
- Addressing customer queries and feedback
- Conducting health checks and identifying renewal and upsell opportunities
- Aligning customer goals, promoting adoption, and driving value
- Supporting onboarding and training end-users
Minimum Requirements:
- 3+ years of Customer Success experience
- Excellent communication skills
- Ability to thrive in a fast-paced environment
- Strong organisational skills and adaptability
- Positive attitude and problem-solving mindset
- Legal Customer Success experience is a plus but not essential
- Self-motivated team player with a proven track record of exceeding goals
Compensation Range: £30K - £43.5K
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Software Development
Customer Success Manager - Legal employer: Jigsaw
Contact Detail:
Jigsaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Legal
✨Tip Number 1
Familiarise yourself with the legal industry and its specific challenges. Understanding the nuances of how legal firms operate will help you connect better with potential clients and demonstrate your value as a Customer Success Manager.
✨Tip Number 2
Network with professionals in the legal sector. Attend industry events or join relevant online forums to build relationships and gain insights that can set you apart during the interview process.
✨Tip Number 3
Showcase your problem-solving skills through real-life examples. Be prepared to discuss specific situations where you've successfully resolved client issues, as this will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research Jigsaw's products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can help clients maximise their use of the platform, which is crucial for a Customer Success Manager role.
We think you need these skills to ace Customer Success Manager - Legal
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Jigsaw. Tailor your application to highlight relevant experiences that demonstrate your ability to manage client relationships and solve problems.
Highlight Relevant Experience: Emphasise your Customer Success experience, especially any roles where you've worked with legal clients or in fast-paced environments. Use specific examples to showcase your skills in communication, organisation, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Jigsaw and how your values align with theirs. Be sure to include how you can contribute to their mission of transforming professional services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jigsaw
✨Understand Jigsaw's Mission
Before the interview, make sure you grasp Jigsaw's mission to transform professional services and financial institutions. Familiarise yourself with their products and how they help clients organise and utilise data. This knowledge will show your genuine interest in the company and its goals.
✨Highlight Relevant Experience
With a minimum of 3 years in Customer Success, be ready to discuss specific examples from your past roles that demonstrate your ability to build relationships and solve problems. Tailor your experiences to align with the responsibilities of the Customer Success Manager role at Jigsaw.
✨Showcase Your Communication Skills
As communication is key in this role, prepare to demonstrate your excellent communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've effectively communicated with clients in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you've had to manage client expectations or resolve conflicts, and be prepared to explain your thought process and the outcomes of your actions.
