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- Tasks: Manage customer interactions via phone, chat, email, and in-store for an exceptional experience.
- Company: Join Jigsaw, a vibrant team in Richmond, London, dedicated to customer satisfaction.
- Benefits: Enjoy up to 70% off season items, life assurance, and wellbeing resources.
- Why this job: Be the voice of Jigsaw and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Dynamic work environment with opportunities for personal growth and development.
Customer Service Agent – Part Time
Jigsaw is looking for a dedicated Customer Service Agent to join our Richmond, London team. You will manage customer interactions across phone, chat, email and in‑store touchpoints, ensuring an exceptional experience from first contact to post‑purchase support.
Key Responsibilities
- Resolve an average of 50 Zendesk tickets per day, prioritising workflow to meet team targets.
- Handle inbound and outbound calls, live chat and email queries, providing accurate product advice and sales opportunities.
- Process customer orders, returns, exchanges and Gift Card transactions using Shopify and One Stock systems.
- Investigate order loss, delivery refund and fraud issues, collaborating with 3rd‑party providers such as Reveni, Global E and Royal Mail.
- Maintain compliance with GDPR data protection policies and notify breaches to the Customer Experience Manager.
- Support store teams with back‑office tasks and One Stock fulfilment, including cancellations, stock adjustments and Nav order deletion.
- Adhere to daily deployment schedules, weekly journal updates and Trustpilot review responses.
- Visit the office as required to resolve tickets or queries, and participate in one‑to‑one training sessions to reach KPIs.
Qualifications & Skills
- Prior experience in customer service or a related field preferred.
- Proficiency in Zendesk or similar customer service software.
- Excellent telephone manner, written communication and problem‑solving skills.
- Strong teamwork, independent decision‑making and a positive customer‑focused mindset.
- Adaptability to business changes, new processes and tools while maintaining confidentiality.
- Ability to work independently and collaboratively in a fast‑paced environment.
Benefits
- Staff discount schemes – up to 70% off season items.
- Unum life assurance, Help@Hand support and access to wellbeing resources.
- Office fruit and regular fruit perks.
Equity & Opportunity Statement
We are committed to equality of opportunity for all staff. Applications are encouraged from individuals regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnerships or pregnancy and maternity.
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Customer Service Agent-Part Time employer: Jigsaw
Contact Detail:
Jigsaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent-Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jigsaw. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview, especially those tricky Zendesk ticket resolutions.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous customer service experience and how it relates to the role. Highlight your problem-solving abilities and any specific software you've used, like Zendesk or Shopify, to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent-Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like your proficiency in Zendesk or similar software.
Show Off Your Communication Skills: Since you'll be handling various customer interactions, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and don't forget to proofread for any typos!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you have the problem-solving mindset we value in our team.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Jigsaw
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you resolved issues or provided exceptional service, as this will show your understanding of the role.
✨Familiarise Yourself with Zendesk
Since you'll be handling a lot of tickets, it’s crucial to know how Zendesk works. If you have experience with it, prepare to share examples of how you've used it effectively in past roles.
✨Demonstrate Your Problem-Solving Skills
Be prepared to answer situational questions that test your problem-solving abilities. Think of scenarios where you had to think on your feet and how you managed to resolve customer issues efficiently.
✨Show Your Team Spirit
This role requires collaboration, so highlight your teamwork skills. Share examples of how you've worked well with others in a fast-paced environment and how you adapt to changes while keeping a positive attitude.
