Breakdown Customer Care, Sales & Renewals Handler Apply now
Breakdown Customer Care, Sales & Renewals Handler

Breakdown Customer Care, Sales & Renewals Handler

Harrogate Full-Time 21600 - 36000 £ / year (est.)
Apply now
J

At a Glance

  • Tasks: Join us as a Breakdown Customer Care Handler, providing top-notch service and support to our clients.
  • Company: Jigsaw, part of PIB Group, values collaboration, creativity, and a fun work environment.
  • Benefits: Enjoy competitive pay, flexible benefits, generous holiday allowance, and discounts on various services.
  • Why this job: Be part of a supportive culture that invests in your growth and community engagement.
  • Qualifications: Strong communication skills, customer service experience, and ability to thrive under pressure are essential.
  • Other info: Flexible working options available; we celebrate diversity and inclusivity in our hiring process.

The predicted salary is between 21600 - 36000 £ per year.

We have an exciting opportunity for a Breakdown Customer Care/Sales and Renewals Handler to join our team who will provide an efficient and professional service to our clients by offering the highest levels of Customer service whilst carrying out day to day administration ensuring tasks are carried out accurately and efficiently within the agreed timescales. At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations. Responsibilities: To be able to competently advise clients giving clear guidance and explanations To provide a friendly and helpful service displaying your passion for customer service To be able to work under pressure To be able to adapt to new processes and procedures set by the business and advise of any appropriate action required To process mid-term adjustments and cancellations on existing policies Collect payments for amendments or missed direct debit payments To solve customer queries throughout the life of their policy To demonstrate high levels of communication, organisation, thoroughness and time management in order to clear day to day workloads efficiently and correctly. To provide assistance on a surge basis to our Breakdown Claims Advisors by answering calls and arranging the relevant level of service on a case by case basis. Provide training and coaching when required Quoting and closing new business enquiries Building and maintaining long standing client relationships Retaining existing clients at renewal Identifying opportunities to upsell additional products, which may suit a particular customer, needs Working towards individual targets Experience: Excellent written and verbal communication Excellent customer service skills – the ability to empathise and successfully deal with difficult customers Ability to work under pressure Excellent organisational skills PC literate. Working knowledge of Microsoft Word and Excel Further information: As well as a competitive salary we offer the following benefits – Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)

Breakdown Customer Care, Sales & Renewals Handler employer: Jigsaw

At Jigsaw, part of the PIB Group, we pride ourselves on being an exceptional employer that fosters a collaborative and energetic work culture. Our commitment to employee development is reflected in our comprehensive benefits package, which includes flexible working options, generous holiday allowances, and extensive learning opportunities. Join us in a role where you can make a meaningful impact while enjoying a supportive environment that values creativity, community engagement, and personal growth.
J

Contact Detail:

Jigsaw Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Breakdown Customer Care, Sales & Renewals Handler

✨Tip Number 1

Familiarize yourself with the specific customer service processes and tools used in the insurance industry. Understanding how to navigate these systems will help you adapt quickly and demonstrate your readiness to handle customer queries effectively.

✨Tip Number 2

Practice your communication skills, especially in handling difficult customer situations. Role-playing scenarios with friends or family can help you build confidence and prepare for real-life interactions.

✨Tip Number 3

Research Jigsaw and PIB Group's company culture and values. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who truly fits into their collaborative and energetic environment.

✨Tip Number 4

Prepare examples of how you've successfully built and maintained client relationships in the past. Highlighting your ability to upsell and retain clients will show that you understand the importance of these skills in the role you're applying for.

We think you need these skills to ace Breakdown Customer Care, Sales & Renewals Handler

Excellent Written and Verbal Communication
Customer Service Skills
Empathy
Ability to Handle Difficult Customers
Organizational Skills
Time Management
Ability to Work Under Pressure
PC Literacy
Working Knowledge of Microsoft Word and Excel
Adaptability to New Processes
Problem-Solving Skills
Relationship Building
Sales Skills
Attention to Detail
Coaching and Training Skills

Some tips for your application 🫡

Tailor Your CV: Make sure to customize your CV to highlight your customer service experience and skills that align with the job description. Emphasize your ability to work under pressure and your excellent communication skills.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific experiences where you successfully handled customer queries or built long-standing client relationships.

Highlight Relevant Experience: In your application, focus on any previous roles that involved sales, renewals, or customer care. Provide examples of how you managed tasks efficiently and met targets in those positions.

Show Enthusiasm for Company Culture: Express your excitement about joining a collaborative and energetic team. Mention how you value a supportive work environment and your willingness to contribute positively to the company culture.

How to prepare for a job interview at Jigsaw

✨Show Your Passion for Customer Service

During the interview, make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles.

✨Demonstrate Your Communication Skills

Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult customer interactions and provide examples of effective communication.

✨Highlight Your Organizational Abilities

The job requires strong organizational skills. Discuss your methods for managing multiple tasks efficiently, especially under pressure. You might want to share a time when you successfully juggled competing priorities.

✨Be Ready to Adapt

Adaptability is key in this role. Prepare to discuss how you've adjusted to new processes or changes in previous jobs. Show that you're open to learning and can thrive in a dynamic environment.

Breakdown Customer Care, Sales & Renewals Handler
Jigsaw Apply now
J
  • Breakdown Customer Care, Sales & Renewals Handler

    Harrogate
    Full-Time
    21600 - 36000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-11

  • J

    Jigsaw

  • Other open positions at Jigsaw

    J
    Jigsaw | Pet Claims & Customer Care Advisor | harrogate

    Jigsaw

    Harrogate Full-Time 24000 - 36000 £ / year (est.)
    J
    Assistant Store Manager - Paddington

    Jigsaw

    London Full-Time 24000 - 36000 £ / year (est.)
Similar positions in other companies
P
Underwriter

pib Group

Gloucester Full-Time 28800 - 43200 £ / year (est.)
P
pib Group | Account Handler

pib Group

Hemel Hempstead Full-Time 28800 - 43200 £ / year (est.)
Europas größte Jobbörse für Gen-Z
discover-jobs-cta
Discover now
>